What are the responsibilities and job description for the Quality Assurance Specialist position at West 4th Strategy, LLC?
Quality Assurance (QA) Specialist
ROLE
We need an experienced Quality Assurance (QA) Specialist at the Naval Dosimetry Center (NDC). The NDC provides leadership and expertise to ensure mission readiness through disease prevention and health promotion in support of the National Military Strategy. In this role, you assist command with your expert knowledge of quality management standards, accrediting agencies and regulatory requirements about laboratory operations, knowledge of statistical evaluation and analysis, laboratory quality control/assurance policies, procedures, and principles. This is a full-time opportunity. We can offer a competitive salary, and a comprehensive benefits package.
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RESPONSIBILITIES
- Improve, implement, and assist the QM and Lead QA Specialist in the management of the command’s Quality Assurance (QA) programs and is the primary backup for the QM
- Review, independently edit, format and synthesize various types of input (verbal, notes, emails, drafts) into a cohesive document or correspondence by the Navy Correspondence Manual, Official Navy Message Traffic, and other format policies
- Assists in maintaining the command Quality Manual
- Ensure administrative accuracy and document control for all procedures and management memoranda used about dosimetry processing
- Evaluate and, as needed, update the comprehensive dosimetry training program
- Review references required for national accreditation (NIST Handbook 150, NIST Handbook 150-4, ISO 17025, 10 CFR Parts 19 and 20) and ensures the most updated versions are being utilized
- Provide status updates for open issues in the corrective actions tracking database and ensure proper documentation for the completion and closure of these issues
- Provide documentation of three-monthly assessments, including reviews and audits of procedures, as well as surveillance of staff member performance in completing procedures with verbatim compliance
- Assist with the completion of biannual drills as a drill team member. Drills test the response of personnel and efficacy of processes during simulated unscheduled events and provide documented results to improve aspects of the dosimetry system
- Provide documentation for incidents that occur to include any root-cause analysis, required corrective actions, and effectiveness reviews to prevent any repeat occurrences
- Provide statistics for annual command surveys, including metrics for customer responsiveness, customer feedback provided, and whether the command appropriately responded to any negative feedback
- Track the status of corrective actions and updates the Corrective Action Tracking Database (CATD)
- Schedule and track internal audits
- Assist with audits, surveys, and reviews, both internal and external, and provides regular reports to 1-provide an overview to command leadership and 2-to assist responsible Managers and Department Heads in the identification of discrepancies and non-compliances as well as tracking corrective actions
- Conduct causal analysis, develop Corrective Action Plans, and conduct effectiveness reviews of corrective actions
- Plan, coordinate, direct, and conduct internal audits, surveillances, and reviews for the command
- Edit the internal and external documents, including Standard Operating Procedures (SOPs), Master Lists, Matrices, requirements, policies, and forms
- Report all issues about quality, including problem resolution, focusing on and prioritizing quality issues following applicable regulations and standards
- Identifies process improvements and prepares recommendations for improvement
REQUIRED QUALIFICATIONS
- Expert knowledge of quality management standards, accrediting agencies, and regulatory requirements about laboratory operations; knowledge of statistical evaluation and analysis, laboratory quality control/assurance policies, procedures, and principles
- Strong skills with Microsoft Office suite and SharePoint collaboration software
- Experience with desktop publishing software (at least 3 years) and demonstrated ability to apply graphic elements of design and layout production to enhance the presentation of documents, posters, and other material
EDUCATION
- Bachelor’s degree or higher in Business, Health, or a related field
PREFERRED QUALIFICATIONS
- Experience with military technical documents, including point papers, policies, and messages, and working in a military environment preferred
- Experience with metric support
LOCATION
- Bethesda, MD 20889
CLEARANCE
- U.S. citizenship is required since this role supports the U.S. Federal government
- Ability to pass a background investigation
- Secret Security Clearance Required
