Marketing and Culture Coordinator

West Acres mall is seeking a Marketing & Culture Coordinator to join our team! This role works across teams to support and enhance West Acres Marketing, Culture, and Human Resources functions, while also performs administrative office duties to ensure efficient office operations. This role is ideal for someone who is organized, detail-oriented, has strong communication skills, and enjoys working in a collaborative environment. The ideal candidate is a people-person with a proactive mindset and a passion for enhancing both the internal team culture and the guest experience at West Acres. This non-exempt position reports to the Director of Marketing and Experience and can work 32-40 hours per week (depending on applicant’s preference) in the West Acres mall office.

Key Responsibilities:

Marketing, Communiations and Event Support

• Assist with internal and external marketing efforts, events, and communications

• Welcome guests into the office and assist with general phone and email inquiries

• Maintain and update store contact lists and employee directories

• Support marketing signage needs, including design, printing, and assembly

• Assist with social media content creation as needed

• Handle non-profit and charity requests, route for approval, track and manage communication

• Update the West Acres website with event details, store updates, and employment listings

• Serve as a primary contact for external print vendors and coordinate print orders

• Support Marketing and Operations teams with event preparation and execution

• Act as a liaison for our store teams for inquiries related to events, marketing and general mall information

• Provide back-up support for Guest Services and phone coverage as needed

• Assist Guest Services with signage, ordering supplies, and coordinating materials

Culture & Team Engagement

• Coordinate team functions and events, including food orders, setup, and communication

• Create and distribute internal posters and signage

• Manage team perks and employee appreciation initiatives

• Maintain and update internal documents, including the employee handbook and benefit packets

• Order office and break room snacks, beverages, and supplies within allotted budget

Human Resources Support

• Assist in posting job openings on the West Acres website and external job sites

• Assist in conducting phone screenings for applicants and provide recommendations for in-person interviews

• Order and manage employee name badges, business cards, and office supplies

• Update employee spreadsheets and organizational documents

Qualifications:

• Associate’s or Bachelor’s degree in marketing, communications, human resources or related field or 2 years of related experience

• Excellent customer service skills

• Strong organizational and multitasking abilities

• Excellent written and verbal communication skills

• A proactive, self-motivated approach with a strong attention to detail

• Ability to work independently while collaborating effectively with multiple departments

• Experience in Microsoft Office Suite (Word, Outlook, Excel) or similar tools

• Experience with design software (Canva) is a plus but not required

• Previous experience in marketing, HR, events, or administrative support preferred

Why Join West Acres?

Because we are awesome!! At West Acres, we foster a team-oriented, creative, and dynamic environment. This role offers the opportunity to contribute to the success of a regional shopping center while making a meaningful impact on both internal culture and guest experiences. We offer a competitive compensation and benefits package, including 90% coverage of health premiums for employees and their families, 401(k) contribution, paid time off for vacation, holidays, birthday, parental leave, and more. If you’re a detail-oriented professional who enjoys working with people and thrives in a fast-paced setting, we’d love to hear from you!

To apply for this position, email your cover letter and resume to HR@westacres.com.