What are the responsibilities and job description for the Project Manager position at West Advanced Technologies (WATI)?
Position : Project Manager
Location : Sacramento, CA
Duration : 12 Months
Mandatory Qualifications :
- Over two (2) years of experience in managing large scale customer support call centers with more than 50,000 calls per day.
- Over two (2) years of experience in implementing self-service customer tool using online and AI based technology to improve customer support.
- Over two (2) years of experience in driving transformation of contact center programs at large organizations with at least 10,000 employees.
- At least twenty (20) years of professional work experience in the Technology Industry.
- At least fifteen (15) years of experience in management of large programs or businesses. A large program is defined as a program with a minimum estimated budget of $100M and / or a team size of over 150 people.
- At least fifteen (15) year of experience leading diverse teams.
- Master's degree in a relevant field of study (e.g., Information Technology, Engineering or Business).
Education :
Regards
Sunil Damagalla
West Advanced Technologies, Inc
Serving government agencies for 22 Years
www.wati.com 1610 R St, Suite 300, Sacramento, CA 95811
