Electrical Service Manager

Overview

We are seeking a highly organized and experienced Electrical Service Manager to oversee and lead our electrical service department. The Electrical Service Manager will be responsible for efficiently managing the daily operations of the service team, ensuring timely and quality service delivery, and maintaining strong customer relationships. This individual will play a crucial role in driving the growth and success of our electrical service division.

Team Leadership and Management:

• Recruit, hire, and train electrical technicians and support staff.
• Provide leadership and direction to the service team, fostering a positive work environment.
• Conduct regular performance evaluations, identify training needs, and support staff development.

Service Operations Management:

• Oversee the scheduling and dispatching of service calls, ensuring efficiency and customer satisfaction.
• Monitor and maintain inventory levels of electrical materials and equipment.
• Collaborate with suppliers and negotiate favorable terms for materials procurement.

Quality Assurance and Compliance:

• Enforce safety standards and ensure compliance with all relevant regulations and codes.
• Conduct quality checks on completed work to ensure high standards and adherence to company policies.

Customer Relations:

• Handle escalated customer inquiries and complaints, resolving issues promptly and professionally.
• Cultivate strong customer relationships to drive customer loyalty and repeat business.

Financial Management:

• Develop and manage the electrical service department budget.
• Monitor revenue, expenses, and profitability, taking necessary actions to achieve financial goals.

Training and Development:

• Provide ongoing training and coaching to electrical technicians to enhance their technical skills and customer service abilities.
• Stay updated on industry advancements, codes, and technologies, and share knowledge with the team.

Performance Metrics and Reporting:

• Implement performance metrics to track service team performance and operational efficiency.
• Generate regular reports on key performance indicators (KPIs) to management.

Continuous Improvement:

• Identify areas for improvement in service processes and implement solutions to enhance service delivery and customer experience.
• Proven work experience as a Electrical Service Manager or in a similar managerial role within the electrical industry.
• Solid understanding of electrical systems, codes, and regulations.
• Excellent leadership and interpersonal skills with the ability to motivate and develop a team.
• Strong problem-solving and decision-making abilities.
• Exceptional customer service and communication skills.
• Organizational and time-management skills to manage multiple tasks and priorities effectively.
• Knowledge of financial management and budgeting.
• Ability to work under pressure and meet deadlines.
• High level of integrity and professionalism.

Preferred Qualifications:

• A bachelor's degree or relevant certification in electrical or a related field.
• Previous experience with electrical software and scheduling systems.
• Familiarity with industry-specific tools and equipment.

As an Electrical Service Manager, you will be an integral part of our company's success, ensuring that our customers receive the best electrical service while leading and empowering a skilled team of technicians. If you have the necessary experience and leadership qualities to excel in this role, we invite you to join our team and contribute to our continued growth and success.

Responsibilities

What YOU will do:

· Daily management of high-volume service department, HVAC service technicians and staff

· Evaluate workload and schedule of service work in a way that best utilizes service technicians.

· Hire, lead, and train a team of techs on technical and sales knowledge.

· Knowledgeable on how to teach sales and new techniques.

· Provide excellent customer service; be able to communicate with customer, office staff, sales department, and field help.

· Report on team performance.

· Properly and efficiently document all calls/jobs to the company's requirements

· Stay up to date on current technologies and new products in the field

Qualifications

What YOU will bring:

· 5 Years residential HVAC experience, management experience preferred

· Strong organizational leadership skills to lead and grow a team of technicians.

· Strong technical background in diagnostic skills on all residential and light commercial equipment.

· Ability to train proper technical diagnostic techniques on all equipment from basic to high efficiency inverter systems.

· Great attitude, high energy, great communication skills, sales driven.

· Strong computer skills (word, excel, adobe, etc.)

· Valid drivers’ license and ability to pass background test and drug screen.

· Ability to handle heavy equipment and work outdoors