What are the responsibilities and job description for the Service Advisor position at West Bend Harley-Davidson?
West Bend Harley-Davidson
About us
West Bend Harley-Davidson is a part of the Windy City Motorcycle Company. Windy City Motorcycle Company (WCMC) is a veteran-owned company that operates as more than just a motorcycle retailer. We are a team of riders, catering to other riders. As the largest motorcycle retailer in the industry, WCMC is setting the standard and shaping the future of motorcycle retail experience. Our teams are fueled by their passion for fulfilling dreams of riding two-wheeled, three-wheeled, and power sports vehicles, making each day at work an exciting new adventure. If you share our passion for motorcycles, then come join us by rolling on the throttle!
Pay: Base Commission
Job Summary
As a Service Advisor, you are the main point of contact for customers looking to get their bikes serviced at our dealership. You are the liaison between our customers and service technicians.
Duties Include:
- Ensure customer service by working with customers to determine their motorcycle issues/problems and develop ongoing relationships
- Inspect bikes to identify and verify service needs
- Work closely with service technicians and explain pricing details of repairs with customers as needed
- Sell additional services by pointing out service specials or additional work needed
- Assign service jobs to technicians based on skill level and current resource utilization
- Keep customers in the loop on their repairs and communicate when it is ready for pickup
What we offer:
- Annual income increases
- Flexibility
- Opportunity for growth within the company
- Generous employee discounts
- Paid training and time off
- Business casual dress code
- Health, dental, vision, and life insurance and savings accounts
- 401k plan with a company match
- A fun environment!
What we live by:
We welcome all to come as they are
We believe life is best lived on two wheels
We walk in the boots of those we serve
We find our strength in unity
We fight the good fight always
Windy City Motorcycle Company is an equal employment opportunity employer. We welcome all to come as they are!