Claims Representative (Investigations)

Company Overview

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary

West Bend Mutual Insurance is the preeminent mutual insurance carrier in the upper Midwest and has experienced continuous growth for nearly 130 years strong! As we continue to grow, we are looking for an experienced Auto Investigations Adjuster to join the team at our beautiful campus in Madison. This is a wonderful opportunity for an individual who has established themselves as a self-starter, driven, and focused on providing superior service to our insureds and claimants. You will be provided with the tools, training, and support to succeed in your role and there are numerous opportunities given to you to advance in your field.

West Bend is proud to be recognized as an employer of choice and this is a testament to the hard work and dedication of our associates.  Join a culture built on a commitment to excellence, integrity and responsibility and see why West Bend is consistently recognized as a top workplace.

Responsibilities & Qualifications

Handle low to moderate complexity PL & CL auto & GL/PD claims, with the supervision and guidance from the manager. Research and determine coverage, conduct thorough investigations, evaluate damages and liability. Negotiate settlements with insureds, claimants and attorneys. Responsibilities also include active file management, ensuring proper reserving, and participation in training activities. Consistently exhibit a high level of customer service and adherence to department audit guidelines. Participate in projects and initiatives as needed.

Preferred Experience and Skills:

• Proficiency with computers and current technology
• Interpersonal skills Oral and written communication skills
• Negotiation skills and problem solving skills
• Prior auto claims handling experience
• Prior GL/PD claims handling experience

Preferred Education and Training:

• Bachelor’s degree or equivalent combination of education and experience
• Associate in General Insurance designation
• Associate in Claims designation

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Benefits

West Bend offers a comprehensive benefit plan including but not limited to:   

• Medical & Prescription Insurance  

• Health Savings Account  

• Dental Insurance  

• Vision Insurance  

• Short and Long Term Disability  

• Flexible Spending Accounts  

• Life and Accidental Death & Disability   

• Accident and Critical Illness Insurance  

• Employee Assistance Program  

• 401(k) Plan with Company Match  

• Pet Insurance  

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates 

• Bonus eligible based on performance  

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.