What are the responsibilities and job description for the Claims Training Manager position at West Bend Insurance Company?
Company Overview
Recognized as a Milwaukee Journal Sentinel Top Workplace for 12 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.
Responsibilities & Qualifications
Lead the training team in fostering a culture of lifelong learning and supporting a positive associate learning experience. Manage a team of trainers and other teams as assigned by providing mentorship, guidance, and support in their professional development. Oversee the performance management, career development, and training of team members. Manage the research, development, and delivery of training content for insurance coverage and content under the learning pillars. Apply adult learning principles to the instructional design and training delivery of courses offered. Evaluate and implement approaches to make learning experiences more accessible, agile, and impactful for learners. Design and manage training programs for both new and experienced associates, with a focus on enhancing knowledge and key technical skills. Develop training plans for new product and service roll outs. Analyze training effectiveness for continuous improvement. Work closely with leadership and other key stakeholders to identify learning needs and develop customized training solutions. Collaborate with cross-functional teams to build relationships and develop enterprise-wide training opportunities.
Preferred Experience and Skills
- 8 years of experience in training
- 3 years of supervisory experience
- Leadership skills, with the ability to coach, mentor and develop others
- Analytical and communication skills
- Problem solving skills
- Ability to build collaborative relationships
Preferred Education and Training
- Bachelor’s degree in Business, Insurance, or related field
- Associate in General Insurance designation(s)
- CPCU course work
- Associate Professional in Talent Development (APTD) or Certified Professional in Talent Development (CPTD) designation.
EEO
West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.
