What are the responsibilities and job description for the IT Delivery Manager position at West Bend Insurance Company?
Company Overview:
Responsibilities & Qualifications:
*This is a hybrid role, onsite 2-3X/week, in our Madison or West Bend, WI Office*
Preferred Experience and Skills
Preferred Education and Training
#LI-CB
EEO:
Recognized as a Milwaukee Journal Sentinel Top Workplace for 12 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.
Job Summary:
Our IT leadership team at West Bend Insurance Company is looking for a Delivery Manager to join our Personal Lines IT team. As a Delivery manager you will lead a software engineering team that is responsible for the systems and applications that enable West Bend to sell personal lines insurance. You will coach and align associates' career plans to help achieve their goals and grow their talents. You will partner with Product Owners to align the team with division and company goals and create feedback loops to measure the progress towards those goals. The experience you bring building reliable and resilient systems along with your dedication to continuous improvement and learning drives the team to delivering value sooner and safer.
Responsibilities & Qualifications:
*This is a hybrid role, onsite 2-3X/week, in our Madison or West Bend, WI Office*
Builds highly effective teams, sets clear expectations, monitors progress and provides feedback to team members.- Establishes team objectives, tracks and reports progress using key performance indicators (KPIs).
- Promotes continuous improvement, while ensuring team processes conform to departmental policies, standards and best practices.
- Actively demonstrates emotional intelligence. Builds strong relationships with associates and vendor partners. Can effectively maneuver through moderate organizational conflict with diplomacy and authenticity.
- Contributes to team strategic planning, goal setting, capital planning, budgeting, vendor partner selection, and contract negotiation activities.
Preferred Experience and Skills
- 6 years of IT experience, including prior management experience.
- Leadership skills
- Ability to influence, develop and mentor others
- Ability to build collaborative relationships
- Problem solving skills
- Decision making skills
- Analytical thinking skills
- Detail oriented
- Written and verbal communication skills
Preferred Education and Training
- Bachelor’s Degree in Computer Science or equivalent experience
- Supervisory and/or management training
#LI-CB
West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.
