What are the responsibilities and job description for the Surety Operations - System Analyst position at West Bend Insurance Company?
Company Overview
Recognized as a Milwaukee Journal Sentinel Top Workplace for 12 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.
Job Summary
We're looking for a detail-oriented and proactive individual to join our Surety Operations Team! The ideal candidate will have strong analytical skills and a willingness to learn a complex underwriting system, with the ability to independently manage and prioritize tasks. Success in this role requires a strong communicator with a problem-solving mindset, and someone willing to learn alongside a new and developing team.
If you're looking for a new challenge and are excited at the prospect of diving into a new role to support a quickly growing team, this may be the perfect opportunity for you!
Responsibilities & Qualifications
- This position offers a hybrid work schedule. Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events. The position can be based in Madison, West Bend or Appleton.
A Surety System Analyst acts as a front-line technical contact for Surety Underwriting teams across multiple regions. The role will analyze, test, and monitor front-end system functionality, releases, and development requests for the Surety underwriting system (Tinubu). This includes the coordination of user feedback and feature requests. Working with a team, this individual manages resolution and escalation for internal users who are reporting incidents with the system. The position is responsible for the overall function of the system, including buildout and maintenance of bond configurations and forms, including underwriting parameters, rules, and rating tables. The Surety System Analyst will assist in developing processes and workflows to efficiently support underwriters. The role will also work on various system-related projects and initiatives.
Preferred Experience and Skills
Preferred Education and Training
LI-LW1
LI-Hybrid
West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.
