Access Care Coordinator

Do you want to make a difference in someone's life? Are you the kind of person who is able to work with individuals of varying backgrounds to work towards a common goal for the betterment of a client?

As a WCBH Access Care Coordinator, you'll work closely with our Clinical Team to provide care coordination and case management services for a caseload of clients receiving community based and in office skills-based therapy. The primary role of the Access Care Coordinator will be to provide resources, brief interventions, case management and follow clients throughout the Intake process until assigned to a provider.

Essential Duties and Responsibilities:

• Assesses patient needs and goals, provides brief intervention services, makes referrals, links to community resources, assists with transitions of care, monitors and follow-up.
• Facilitates care coordination/communication with both internal (i.e., treatment team) and external client stakeholders.
• Participate in the development and implementation of treatment plans, case management plans and other clinical documentation
• Promote effective utilization of clinical resources, community resources and other social supports
• Assist clients connect with resources by sharing information and applying for benefits, when necessary
• Care coordination/communication both internally and externally to facilitate continuity of services

View our career site for other Care Coordinator opportunities at different locations and services.

Education:

• Associate’s degree in Social Work, Rehabilitation, Psychology, Education, or Human Services related field with 2 years work with person(s) who have severe mental health disability or understanding of mental illness acquired through provision of support to family members with mental illness.
• Bachelor's degree in a relevant field

Experience:

• 2 years’ related experience

Required Skills:

• Excellent communication, problem-solving, time management, and organizational skills required
• Must be flexible and demonstrate the ability to work with minimal supervision
• Excellent computer skills and knowledge of Microsoft Office
• Ability to learn necessary computer and technical skills essential to the position and Agency needs
• Ability to relate to staff, clients and community around a mental health system
• Maintain skill competencies in customer service, quality improvement, compliance and safety

Preferred Skills:

• Knowledge of and experience with electronic medical record system, preferred.
• Experience providing targeted case management services
• Prior experience in a community mental health environment
• Knowledge of evidence based mental health treatments such as Dialectic Behavioral Therapy, Cognitive Behavioral Therapy, Enhanced Illness Management and Recovery, and Prolonged Exposure for PTSD

Be a part of our team.

West Central provides a generous benefit package including medical, dental and vision insurance, 403(b) retirement plan with employer matching, life insurance, short- and long-term disability, critical illness, accident insurance, pet insurance, tuition reimbursement, local discounts, paid holidays and paid time off!

We are committed to continuous improvement of our employees. We provide ongoing education through e-Learning, in-service programs presented by internal staff and external presenters. CEUs are available for most in-service programs.

Loan Repayment Program: As a nonprofit organization providing services to underserved populations, you may be eligible to participate in the following loan assistance programs:

• Public Service Loan Forgiveness (PSLF)
• Agency Student Loan Assistance Program - eligible up to $10,000 over 3 years

For over forty years, West Central Behavioral Health, a community mental health organization, has dedicated itself to"...promote, preserve and strengthen the mental health and quality of life in our community.” To accomplish this, West Central has assembled a team of talented professionals. Working together toward a common goal, our staff served nearly 2,700 children, adolescents and adults last year.

We are an Equal Opportunity Employer, Veteran- and Recovery-Friendly Workplace!