25-135 Student Success Team Lead (SUA3) - Academic Support & Advocacy Center

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s Academic Support & Advocacy Center invites applications for the position of Student Success Team Lead (STL).

There are open positions with Academic Support and Advocacy.  

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.
  
 WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with generous retirement plans; many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities. 
  
The Academic Support & Advocacy Center (ASA) works to help support retention and close equity gaps for WCU students. The Center was established in 2022 as a new decentralized advising structure with the goal of providing holistic, collaborative support to undergraduate students. ASA also serves as a centralized structure for the institution’s student success coordinators and student advocates who focus on supporting students’ adjustment to college in the following domains: academic, cultural, emotional, financial, intellectual, and social.

The ideal candidate will value teamwork and a commitment to developing the academic, professional and personal well-being of students. Will help coordinate activities and processes that emphasize a strengths-based approach to student success. Will have experience working directly with students in a professional capacity at the college level. Be able to effectively communicate and collaborate with diverse campus partners including students, faculty, and staff. These on-campus positions are eligible for limited hybrid work but are not remote. The ability to work occasional evenings and weekends is required.

 Responsibilities include:

 Support and Holistic Student Care 

• The Student Success Team Lead (STL) serves as a team lead for respective college grouping
• Understand the experiences and needs of assigned student populations to design targeted support programs
• Collaborate with campus partners to create clear, coordinated pathways to student resources
• Monitor cases, student engagement, and caseload trends to ensure responsive, data-informed care
• Use student records and data to proactively identify and address barriers to success
• Recommend and implement strategies to improve student support outcomes in collaboration with leadership
• Maintain a caseload of undergraduate students, offering individualized, holistic support
• Provide proactive outreach and interventions to promote retention, engagement, and academic success
• Connect students with appropriate university resources and personnel based on their need
• Participate in student success and retention initiatives across campus
• Ensure consistent, equity-minded support aligned with university goals and student success best practices

Leadership

• Serve as a lead resource for SSCs in assigned colleges, offering guidance, mentorship, and support
• Assist with onboarding, caseload distribution, and clarification of academic policies and procedures
• Provide ongoing training and share best practices for holistic student care
• Foster a collaborative team environment by encouraging communication and trust
• Act as a backup for SSCs when needed to ensure continuity of student support

Academic Operations & Registration Support

• Guide students through critical academic milestones such as registration, scheduling, and pre-term requirements
• Utilize university systems to track student progress and tailor engagement efforts
• Partner with department chairs to understand academic needs and design support solutions in collaboration with ASA leadership
• Identify systemic challenges and offer solutions to improve student experience
• Ensure compliance with FERPA and maintain confidentiality in all student-related interactions

• Master’s Degree 
• Three years of experience working in higher education with a focus on student success, advising, or student care

• Experience working and leading teams at the professional level
• Experience working with diverse student populations and understanding their unique challenges
• Experience working in higher education systems such as but not limited to a student information system, early alert systems, learning management systems

These on-campus positions are eligible for limited hybrid work but are not remote. 

The ability to work occasional evenings and weekends is required.

Review of applications will begin immediately and continue until the position is filled.

Candidates should apply online at https://www.schooljobs.com/careers/wcupa.

Application materials must include a resume, cover letter and three references with contact information (all required for consideration).

Applicants must successfully complete the interview process to be considered as a finalist.

All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.

Developing and sustaining a diverse faculty and staff advances West Chester University’s educational mission.  West Chester University is an Affirmative Action – Equal Opportunity Employer.

Salary : $60,147