25-88 -Administrative Assistant (AA1) - Teaching and Learning Center

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s Teaching and Learning Center invites applications for the position of Administrative Assistant.

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania.  We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

The Teaching and Learning Center (TLC) supports, inspires, and celebrates teaching excellence and innovation. As a partner and resource for WCU's community of educators, the TLC works to advance the university's priorities of improving learning experiences for all students and reducing equity gaps in student success. 

Reporting to the Associate Provost for Learning and Teaching Innovation, the Administrative Assistant serves as a primary resource for TLC programs and services; provides professional and timely assistance to faculty, staff, students, and university partners; and supports TLC team members including coordinating schedules, managing shared resources, and assisting with program delivery. This is a confidential assignment requiring the utmost respect and privacy.

The ideal candidate will demonstrate professionalism, excellent customer service skills, and the ability to problem-solve; extensive experience with Microsoft Office Suite; experience managing budgets and planning events; the ability to collaborate and communicate effectively with a diverse campus community.

Responsibilities include:

• Welcome and announce visitors
• Answer incoming calls
• Maintain department email accounts and respond to routine inquiries
• Maintain comprehensive knowledge of TLC services and programs
• Create and maintain systems for tracking and reporting program-related data 
• Support budget management include tracking expenditures, reconciliation, and reporting
• Oversee payments for TLC subscriptions including software licenses, digital tools, and professional memberships
• Process payments for TLC programs including faculty payments, honoraria, speaker fees and travel reimbursements
• Analyze operational procedures and made recommendations to improve efficiency and effectiveness
• Contribute to event planning and coordinate logistics for events 
• Manage calendar for the Associate Provost for Learning and Teaching Innovation
• Process department work orders and equipment maintenance
• Oversee office supply inventory and ordering
• Perform other duties as assigned
  
  

• Such training may have been gained through graduation from a four-year college or university OR
• Any equivalent combination of experience and training
• Demonstrated proficiency in Microsoft Office including Outlook, Word, and Excel

Required Knowledge, Skills & Abilities:

• Some knowledge of the principles and practices of public administration
• Some knowledge of the principles of governmental accounting, statistics, and public personnel administration
• Some knowledge of the sources of information, methods, and techniques used in administrative research
• Ability to carry out, with some supervision, staff assignments requiring the organization of material and development of procedures
• Ability to conduct studies and analyze contributing to the development of sound operational procedures
• Ability to speak and write effectively
• Ability to establish and maintain effective working relationships with administrative officials, other employees, and the general public

• Associate's degree or higher
• Experience in an administrative or receptionist role
• Excellent written communication skills
• Demonstrated experience utilizing Microsoft Office Suite to manage calendars, create communications, reports and presentations
• Experience supporting budget management
• Experience with higher education systems such as Banner, Peoplesoft, SAP and BI

Ask about opportunities to work from home (two days per week) and alternate (winter and summer) schedules.
Candidates should apply online at https://www.schooljobs.com/careers/wcupa. Application materials must include a resume, cover letter and three professional references (all required for consideration).
   
Applicants must successfully complete the interview process to be considered as a finalist.
    
Developing and sustaining a diverse faculty and staff advances WCU’s educational mission and Strategic Plan for Excellence. West Chester University is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply.
    
All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.

Salary : $47,766