Hybrid Role of Both Veterinary Technician + CSR

Hybrid Role of Both Veterinary Technician CSR 

REPORTS TO: Practice Owner, Attending Veterinarian or Managers 

This role is a mix of CSR shifts and technician shifts. You will be trained in both departments and be a vital contributor throughout the clinic.  

The veterinary technician is the veterinarian’s primary medical support. They begin the examination procedure and continue to assist the doctor throughout the examination, diagnosis and treatment phases. They have a deep understanding of veterinarian’s preferences and thoroughly anticipate their needs. They have a very significant role in communicating with and education clients about their pets. 

The CSR is the client’s first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors.  They answer telephones, emails, greet clients, receive and relay client correspondence, and updates client financial records. The exceptional CSR has the ability to diffuse negative client situations and foster client bonding.

WAGE RANGE

The range for the position is $22 per hour to $24 per hour. Benefits are outlined in the employee manual and are separate from the hourly wage. 

PERFORMANCE EXPECTATIONS

• High school diploma or equivalent 

• Vocational school training desirable but not required 
• Minimum 3 years experience as veterinary technician or assistant.  

• Minimum of 18 years old. 

• Flexible attitude and work habits. 

• Knows how to pronounce, spell and the meaning of commonly used veterinary terminology. 

• Perform basic computer skills, is familiar with veterinary software.
  

• Stays calm and efficient during a medical crisis. 

• Well-spoken and approaches his/her job duties in a mature nature. 
  

• Has excellent client communication skills. 
• Physical Effort: Work requires lifting and carrying animals (will be assisted by other staff members in lifting animals over 40 lbs).  Walks or stands for extended periods or time; frequently works in a bent position. 
• Working conditions:  May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases. 
• Abide by WCAH core values and mission statement. 

• Provide compassionate care to patients and clients. 

• Dependable, arrives at shift in a timely manner and is committed to upholding the core values and mission of the hospital.
  

• Accurately maintain electronic medical records in accordance hospital policy. 
  

• Perform physical assessments; record observations in chart. 

• Can proficiently restrain pets even when large, difficult or fractious. 
  

• Understands all common vaccinations and protocols and can explain to clients. 
  

• Understands usage, knows the dosage, and common side-effects for commonly used prescription drugs and can readily explain them to the clients. 
  

• Maintains positive, cooperative relationships with other employees.

• Gives SQ, IM and IV injections (with or without IV port). 
  

• Can handle client’s medical questions with confidence and direct to veterinarians when appropriate. 
  

• Can prepare health certificates, laboratory requests, and euthanasia consent forms. 

• Can accurately handle payment collection including returns and complex transactions.  

• Can accurately and empathetically communicate estimates/treatment plans to clients. 

• Can bond with clients during interactions.  

• Responds efficiently and accurately to callers, explaining possible solutions, using a multi-line system, while ensuring that clients feel supported and valued.  
  

• Builds lasting relationships with clients and co-workers. 

• Can display tact and respect with team members even when busy or hectic. 

• Can conduct oneself in a confident and professional manner with clients even when situations are stressful

• Can educate clients on over-the-counter products such as shampoos and supplements; has full knowledge of heartworm and external parasite preventives.  

• Can guide clients to make appropriate decisions regarding optimum pet care including triage of patients over the phone.  
  

• Can explain necessary follow-up and homecare instructions.  

• Able to recognize abnormal TPRs 
  

• Can proficiently position for and perform image capture of radiographs
  

• Can discharge patients ensuring they are well groomed and in a medically appropriate state.

Salary : $22 - $24