What are the responsibilities and job description for the Customer Service Representative position at West Coast Graphics Inc?
About Us
West Coast Graphics is a leading printing manufacturer committed to providing exceptional services and products to our customers. Our dedication to excellence has earned us a loyal customer base and a reputation for quality and reliability. We believe that our employees are our greatest asset, and we are dedicated to creating a positive and rewarding work environment.
Job Description
We are seeking a highly motivated and friendly Customer Service Representative to join our team. The ideal candidate will be passionate about helping customers, possess excellent communication skills, and be able to handle a fast-paced work environment. Responsibilities
- Respond promptly and professionally to customer inquiries via phone and email.
- Directly assist salespeople forwarding job quotes and estimated completion times.
- Collaborate with other team members to guarantee proper timelines for job completion.
- Follow up with customers to ensure their satisfaction.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Proven customer service experience or related experience.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively.
- Proficiency in using Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Positive attitude and a strong work ethic.
- Able to work a Monday – Friday full time in facility schedule
What We Offer
- Competitive salary and benefits package. Initial hourly range between $21-$23.
- 60 day follow up.
- Opportunities for career growth and development.
- Friendly and supportive work environment.
- Company paid life insurance.
- 401(k)/401(k) Roth retirement plan.
- Paid time off/personal days and holidays.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $21 - $23