What are the responsibilities and job description for the Instructional Support Technologist position at West Coast University?
A company is looking for an Instructional Support Technologist to provide technical support and solutions for learning management systems (LMS) in higher education.Key ResponsibilitiesServe as the intermediary between students, faculty, and staff to report and troubleshoot technical issuesMaintain online support ticket services and training avenues for academic stakeholdersProvide level 2 support for escalated student and faculty issues while monitoring knowledge bases and escalation proceduresRequired Qualifications1 years' experience in education technology or a related field1 years' full-time work experience in higher education, supporting faculty in online coursesExperience troubleshooting issues with learning management systems such as Canvas or BlackboardCustomer service experience adhering to service level agreementsAssociate Degree in education technology, instructional design, information technology, or a related field required
