Client Experience Manager - Veterinary

West Delray Veterinary, an integrative, veterinarian-owned, AAHA-accredited practice, is seeking an experienced and enthusiastic Client Experience Manager to lead and elevate the client-facing experience at our progressive and compassionate hospital.

We pride ourselves on cultivating a team who are happy, balanced and appreciated. If you are someone who thrives on human connection, excels at service leadership, and is passionate about building memorable client experiences in a meaningful setting, this could be your next career move.

Who You Are:

You’re a people-first leader who understands that creating an exceptional client experience is more than just great service - it’s about building trust, loyalty, and connection. You’re upbeat, organized, empathetic, and you naturally inspire others with your positivity and professionalism. You have a genuine passion for pets and people, and you love creating environments where both flourish.

Key Responsibilities:

• Lead the client service team in delivering a five-star experience from first client contact through follow-up care
• Oversee daily front desk operations, including appointment scheduling, client check-ins/check-outs, phone and email communication, and accurate record-keeping
• Act as a liaison between clients and clinical staff to ensure timely, clear, and compassionate communication regarding patient care
• Promptly address client inquiries and concerns with empathy and professionalism, turning challenges into opportunities for improvement
• Monitor and continuously refine client service protocols and front-of-house systems to enhance efficiency and satisfaction
• Support the onboarding, training, and professional development of client service team members to ensure service consistency and alignment with hospital values
• Foster a positive, people-focused workplace culture that promotes staff well-being and retention
• Develop and maintain strong client relationships to build loyalty and long-term satisfaction
• Implement feedback mechanisms to gather client insights and improve overall service delivery

Qualifications:

• 5 years of experience in a veterinary practice, medical office, or hospitality setting (leadership experience strongly preferred)
• Excellent verbal and written communication skills
• Natural leadership and mentorship abilities
• Confidence in handling client concerns and de-escalating stressful situations with care
• Detail-oriented, reliable, and highly organized
• Bachelor’s degree in hospitality, business administration, or a related field preferred; equivalent experience in a leadership role will be considered

Benefits for Full-Time Employees:

• Competitive salary, commensurate with experience
• Health insurance Contribution (after 3 months of employment)
• Paid time off (after 6 months of employment)
• Employee pet care discount
• Continuing education allowance
• Supportive, team-oriented environment focused on employee wellness and growth
• The opportunity to participate in a unique model of integrative veterinary care and community outreach

About West Delray Veterinary:

At West Delray Veterinary, we practice progressive, integrative, and mindful medicine in a healing, nurturing environment. Our services include wellness care, diagnostics, advanced surgery, dentistry, acupuncture, rehabilitation, herbal therapies, and integrative cancer care.

As an AAHA-accredited hospital, we hold ourselves to the highest standards in veterinary medicine and client care. We believe that a healthy, fulfilled team leads to better outcomes for pets and people alike and we’ve built a workplace culture to match.

If you're ready to help shape the client experience in a meaningful, modern, and mission-driven veterinary hospital, we’d love to meet you.

Serious inquiries only.

Job Type: Full-time

Pay: From $24.00 per hour

Schedule:

• 10 hour shift
• Every weekend

Work Location: In person

Salary : $24