What are the responsibilities and job description for the Customer Service Rep-Phoenix position at West Direct Oil?
TITLE : Field CSR
DEPARTMENT : Operations
REPORTS TO : Branch Manager
SUPERVISES : N / A
POSITION SUMMARY :
The Customer Service Representative reports to the Branch Manager and is the liaison between the Sales / Operations teams and the customers. The CSR regularly travels to customer sites to evaluate and track petroleum / lubricant equipment condition and location and product inventory, and to address any customer concerns. The CSR conveys customer questions, concerns, and requests to the customer service team as required. The CSR must be able to work in a fast-paced environment with high work order volume, pay close attention to detail, be extremely organized, and be able to recognize changes in demand to prioritize workflow.
ESSENTIAL DUTIES & RESPONSIBILITIES :
Customer inventory monitoring. Conduct customer visits to verify inventory levels and place required orders directly or submit through customer service team. Become knowledgeable in product portfolio. Properly label all bulk lubricant and fuel tanks.
Identify customer needs / concerns and address them with the proper department. Follow up with customers / sales representatives / operations department concerning all customer needs / concerns. Assist sales team members with sales calls and proposals as required. Maintain open communication with sales and operations staff.
Attend sales and operations training as required. Assist in creation and utilization of customized ordering tools. Comply with all appropriate safety related policies and procedures. Complete daily tasks in a timely and efficient manner.
QUALIFICATIONS :
High school diploma or equivalent; undergraduate degree preferred
Experience in petroleum / lubricant industry distribution strongly preferred
Minimum three years demonstrated customer service experience
Able to work various scheduled hours and overtime
Must have a valid driver's license and impeccable driving record.
Must have a high level of accuracy and attention to detail
Possess excellent customer service skills
Safely operate a company owned vehicle
PHYSICAL DEMANDS :
Ability to lift boxes weighing up to 75 pounds
Ability to work outdoors and be exposed to weather conditions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
