What are the responsibilities and job description for the In-Store Trade Specialist | West Elm | Atherton Mill position at West Elm?
You will partner closely with the Retail Trade Representative with the responsibility of developing and driving trade sales in the local market by performing outreach to potential trade clients, networking with area trade associations, and serving as the dedicated Trade specialist for the retail sales floor. You will act as a liaison for all retail trade customers, as well as a brand advocate within the community.
Responsibilities
* Strong presence on the sales floor, act as first point of contact and primary resource for trade clients either as walk in or appointment-based traffic
*Responsible for trade new client acquisition and lead generation through outreach, emails, follow up, etc.
*Promote West Elm products and services to prospective and existing trade clients through a combination of opportunities focusing on in store service and telephone contacts
*Partner with Retail Trade Rep and retail General Manager to execute store trade sales plan to meet/exceed retail trade goals
*Support Retail Trade Rep in putting on trade events to drive traffic and position West Elm as a resource in the industry
*Works with store sales associates to provide timely trade related information and identifying potential trade prospects and customers.
*Provide support to Retail Trade rep as needed in quote creation, follow up, outreach, etc.
* Provides general sales support for retail store as needed.
Criteria
*Excellent communication (written and verbal) and problem-solving skills
*Strong aptitude for customer service and sales, with a high energy "can do" approach
*Proficiency in computer applications to include Microsoft Office, experience with POS system preferred
*Excellent time management and organizational abilities
*Strong product and procedural knowledge specific to remodeling and building trades, with emphasis on period residential and commercial materials, design, and construction
*1-year prior retail sales experience and prior outside B2B sales experience with a strong emphasis in customer service and delivery of set goal plan.
Physical Requirements
*Must be able to be mobile on the sales floor for extended periods of time
* Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
*Full-time associates are expected to have open availability to meet the needs of the business.
*Part-Time Flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday). Associates must be available for annual inventory and entire holiday season (November and December). Weekend availability cannot fall on the same day; an associate must be available on two separate days (Saturday and Sunday).
Our Mission Around Diversity, Equity & Inclusion
We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences-whatever they may be-are valued, explored and appreciated.
Benefits Just for You
Depending on your position and your location, here are a few highlights of what you might be eligible for:
* A generous discount on all Williams-Sonoma, Inc. brands
* A 401(k) plan and other investment opportunities
* A wellness program that supports your physical, financial and emotional health
* Paid vacations and holidays (full-time)
* Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)
Your Journey in Continued Learning
* Individual development plans and career pathing conversations
* Annual performance appraisals
* Cross-brand and cross-functional career opportunities
* Online learning opportunities through brand specific resources and WSI University
* Leadership development opportunities
WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration
This role is not eligible for relocation assistance.
