Drop In Center Manager

LIFE LINES PROGRAM

Job Description

Job Title: Home Base Manager
Program: Life Lines
Reports to: Director
Hours of Operation: Monday-Friday, 10:00 AM – 6:00 PM

Shift(s) determined by need
Flexibility is required to support the efforts of the staff and youth in the program. The potential for calls and the need to be present may occur occasionally during off hours and requires the youth to have access to the Case Manager 24/7 by way of on call.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Program, Staff and Facility management
• Demonstrated ability to deliver high quality and effective programming
• Track and analyze outcome measurements of youth indicators
• *Collaborate and coordinate services with community partners in a professional manner
• Ability to work with individuals with diverse social, economic and cultural backgrounds
• Strong organizational, reporting and data management skills with experience in Excel spreadsheets and data management software
• Ability to successfully manage time and workload
• Excellent written and oral skills
• Strong interpersonal skills, boundaries, organizational skills and behavioral management skills
• *Ability to manage staff with positive and healthy working relationships
• *Manage services provided to youth in the Life Lines Program

o Services include but are not limited to

• *Educational support
• Housing services
• *Medical/Mental Health/Substance Abuse support
• *Ensures all youth are up to date on case plans, monthly surveys and other reporting requirements
• *Connect youth to appropriate supports
• *Act as a liaison for youth
• *Provide Active Daily Living (ADL) support and training
• *Assist the youth with budget management

• Must be able to work and thrive in a fast paced, team environment
• Ability to assist in service provisions when and where needed
• *Deliver services to clients appropriately, ethically, and timely
• Familiarity with community partners, resources and programs in New Castle County
• *Monitors staff’s compliance with program requirements and regulations
• Maintains reporting standards of program, keeps well-documented records, and ensures that all* necessary paperwork is organized
• *Ensure client files are managed and produced in a way that meet internal program standards and contractual requirements

o Includes all electronic files and reporting

• *FOCUS, CMIS and other data/information reporting tools
• *Tracks staff progress regarding contractual obligations, deliverables and outcomes on a regular basis
• *Provide crisis intervention, behavioral health interventions and support services to youth during their time in the program
• *Light house work/maintenance and cleaning may be required
• *Other duties as assigned

EDUCATION AND/OR EXPERIENCE

1. Master’s or Bachelor’s degree in Social Work or related Human Service field a. Must provide college transcript and course syllabi b. A writing sample may be requested or

2. Minimum of three (3) years relevant work experience with teenagers and young adults in a social service setting

3. Grant writing background is a plus
4. Clinical or therapeutic background is a plus
5. Experience working with homeless populations is a plus
6. Case management experience of at least 3 years
7. Thorough understanding of the stages of human development, trauma informed care and mental health

QUALIFICATIONS

The qualifications and requirements listed below are representative of the knowledge, skills, and/or abilities required at an advanced or superior level of performance.

1. Knowledge, Skills and Abilities

a. Ability to work with individuals from diverse backgrounds,

b. Ability to maintain client confidentiality,

c. Ability to maintain composure under high pressure and/or intense situations,

d. Ability to be genuine, warm, and empathic with client population to build trusting relationships,

e. Skill in engaging and working with groups, community leaders, and other service providers,

f. Skill in helping others sustain effort over time and provide positive reinforcement, g. Skills in intervening in a crisis and resolving conflict among or between clients,

h. Knowledge of life span development and life skills needed for young adults to become self-sufficient,

i. Knowledge of various mental health diagnosis that may affect our client population such as separation & loss, abandonment, attachment disorders, trauma, depression and anxiety,

j. Knowledge of community resources accessible by our clients,

k. Willingness to work flexible hours, l

. Organizational skills, and

m. Written and oral communication skills.

2. Must not have a criminal background which would cause questions of ability to give constructive guidance to young adults.

3. Must possess a current Delaware driver’s license and reliable transportation.

4. Understands the position may require some physical abilities.

a. Must be able to lift at least 50lbs.

b. Cleaning, moving, and or other duties may be necessary to support the youth through transition.

Job Type: Full-time

Pay: $50,000.00 - $56,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Work Location: In person

Salary : $50,000 - $56,000