Clinical Technician, Dermatology

Description

JOB SUMMARY 

The Clinical Technician is responsible for escorting patients to the exam room for Provider teams, retrieving clinical phone calls, voicemails, and prescription requests, communicating with patients for instruction, information, and assurance. Assists Dermatology provider with Dermatologic minor procedures, skin checks, and/or Dermatologic exams under direct supervision of the provider(s). Performs these and other tasks in an organized, efficient, and productive manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures the identification of the patient. Verifies name and MCC # with requisition or appointment schedule, assures labels printed for all tests ordered. 
• Organizes work and handles workload efficiently; organizes an effective and efficient response to optimize productivity. 
• Maintains adequate supplies for testing, replenishes supplies when necessary. Alerts appropriate personnel when supplies are needed.
• Assists with Dermatologic exams, minor procedures, and/or skin checks under direct supervision and training of the Dermatology provider(s). 
• Responsible to check and return voicemails. 
• Submit orders and track all order results for provider review. Call patients with provider approved results and action when directed by provider and clinical coordinator. 
• Maintains safety procedures. Suggests ways to solve safety/health problems. Use appropriate safety equipment (i.e. safety needles, sharps containers, Personal Protective Equipment). Decontaminates work area at end of day as needed.
• Must be proficient with standard concepts, practices, and procedures within the medical field.
• May prepare charge tickets for appropriate tests and procedures performed.
• Anticipates departmental needs and improves office efficiency by assisting other staff as necessary.
• Answers patient questions in a friendly and professional manner; direct requests appropriately and efficiently.
• Schedules procedures as necessary.
• Answers calls and responds to voice mail in a timely manner. 
• Coordinates refill requests with ordering physician* or physician’s* representative (nurse or medical assistant).
• Performs other duties as assigned accurately and willingly.

CORPORATE CULTURE RESPONSIBILITIES

• Follow established corporate and department-specific policies and procedures.
• Attend all corporate and department-specific required training.
• Uphold MCC’s Purpose, Values, and Vision.
• Abide by MCC’s Corporate Culture Responsibilities. 
• Perform other duties as may be assigned cheerfully and willingly.

Requirements

EDUCATION/EXPERIENCE REQUIREMENTS

• Minimum education requirement is high school diploma, or equivalent.
• Six (6) months healthcare experience required. 
• Clinical experience and/or Dermatology experience a plus.
• Must successfully pass Patient Services Representative (PSR) training and be capable of performing all responsibilities associated with PSR duties within 90 days of hire or transfer into position. 

KNOWLEDGE, SKILLS AND ABILITIES

• Displays customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills. 
• Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
• Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
• Displays computer proficiency (i.e. PC windows and MS Office environment) and ability to quickly learn new applications. Preferred ability of typing 40 cwpm. 
• Proficient in use of English language both in written and verbal communication. 
• Must be able to communicate with individuals of varying socio-economic backgrounds.
• Displays ability of giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Professional demeanor and recognition of privacy considerations for patients and families.

PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

• Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)
• Standing/Walking: Occasionally; activity exists up to 1/3 of the time
• Keyboarding/Dexterity: Frequently; activity exists from ¾ of the time
• Ability to look at a computer screen for extended periods.
• Ability to perform constant repetitive hands and finger motions.
• Must be able to be mobile and work in various positions (standing, sitting, bending, and walking) for extended periods.
• Talking (Must be able to effectively communicate verbally): Yes
• Seeing: Yes
• Hearing: Yes

EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

• Must exhibit stable work behaviors daily.
• Must possess adequate individual coping skills.
• Ability to remain calm and professional regardless of workload or time constraints. 
• Must be able to work under stress and remain calm and professional. 

WORK ENVIRONMENT

• Clinical front office environment
• Exposed to frequent and constant interruptions in daily functions/schedule. 
• Must be available to customers and staff throughout the day. 
• May be required to work extended hours to meet department needs.