What are the responsibilities and job description for the Medical Assistant / Patient Services Representative position at West Florida Medical Center Clinic PA?
JOB SUMMARY
A Medical Assistant / Patient Services Representative is a professional multi-skilled person trained to
assist in all aspects of a medical practice under the direct supervision and responsibility of a physician
This position assists with patient care management, executes clinical procedures, and assists in the scheduling process, obtaining necessary referrals, verifying patient demographics and insurance information and collecting co-pays, and resolving patient inquiries, under the direction of the Practice Manager and physician
ESSENTIAL DUTIES AND RESPONSIBILITIES
Identify self as a Medical Assistant / Patient Services Representative, verbally and by wearing name badge at all times while on duty.
Greet patients with courtesy and respect. Answer questions and direct requests appropriately and efficiently.
Schedule patient appointments within the prescribed protocol.
Verify all necessary referral and authorization information is in place prior to the appointment.
Check-in patients, obtain pertinent information, copy and scan insurance cards as applicable, provide new patient forms, etc.
Verify and update demographics and insurance in the practice management system at each patient encounter.
Notify clinical staff patient has arrived and provide nurse with appropriate documentation and information for the visit.
Collect all co-payments, deductibles and other monies owed at the time of service. Follow established protocol for receipt writing, cash collections, and nightly deposits.
Answer telephones promptly and in a professional manner according to Corporate customer service standards.
Manage schedule to ensure maximum utilization of available time slots.
Utilize appropriate system, processing each referral according to office protocol.
Verify patient appointments via telephone prior to patient appointment as instructed.
Comply with Corporate policies as directed, carrier policies, and other corporate protocols.
Prepare all pertinent information for scheduled appointments, according to protocol.
Under the direct supervision and responsibility of a licensed physician
a Medical Assistant may undertake the following clinical duties :
Administer basic health care or medical treatments.
Apply bandages, dressings, or splints.
Assess physical conditions of patients to aid in diagnosis or treatment.
Assist practitioners to perform medical procedures.
Collect biological specimens from patients.
Conduct diagnostic tests to determine patient health.
Control prescription refills or authorizations.
Dispose of biomedical waste in accordance with standards.
Explain technical medical information to patients.
Administer medications and give non-intravenous injections.
Interview patients to gather medical information.
Inventory medical supplies or equipment.
Operate medical equipment.
Perform office procedures including all general administrative duties.
Prepare medical instruments or equipment for use.
Prepare patient treatment areas for use.
Prepare medical billing information as instructed.
Record vital statistics or other health information.
Schedule patient procedures or appointments.
Document into the electronic medical record all interactions (related to patients in which medical intervention takes place.)
Understand limitations of role as a Medical Assistant
Coordinate schedule changes with front desk.
Other duties as assigned.
CORPORATE CULTURE RESPONSIBILITIES
Follow established corporate and department-specific policies and procedures.
Attend all corporate and department-specific required training.
Uphold MCC's Purpose, Values, and Vision.
Abide by MCC's Corporate Culture Responsibilities.
Perform other duties as may be assigned cheerfully and willingly.
Requirements
EDUCATION / EXPERIENCE REQUIREMENTS
Minimum education requirement is high school diploma or GED.
Must hold and maintain Healthcare Provider Basic Life Support (CPR and AED) certification.
Must hold and maintain Medical Assistant (MA) certification / registration, or any other equivalent or comparable medical / clinical certification, registration or licensure. Certification, registration or licensure must be provided through an accredited organization or appropriate licensing board
KNOWLEDGE, SKILLS AND ABILITIES
Displays customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills.
Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
Displays computer proficiency (i.e. PC windows and MS Office environment) and ability to quickly learn new applications. Preferred ability of typing 40 cwpm.
Preferred knowledge of operating electronic health records (EHR) systems.
Proficient in use of English language both in written and verbal communication.
Must be able to communicate with individuals of varying socio-economic backgrounds.
Displays ability of giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Professional demeanor and recognition of privacy considerations for patients and families.
Must be able to accurately prioritize multiple tasks.
PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS
Strength (Lift / Carry / Push / Pull) : Light Medium (exerting up to 25 pounds of force occasionally)
Standing / Walking : Moderately; activity exists up to 50% of the time
Keyboarding / Dexterity : Frequently; activity exists up to 50% of the time
Ability to look at a computer screen for extended periods.
Ability to perform constant repetitive hands and finger motions.
Must be able to be mobile and work in various positions (standing, sitting, bending, and walking) for extended periods of time.
Talking (Must be able to effectively communicate verbally) : Yes
Seeing : Yes
Hearing : Yes
EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS
Must exhibit stable work behaviors daily.
Must possess adequate individual coping skills.
Ability to remain calm and professional regardless of workload or time constraints.
Must be able to work under stress and remain calm and professional.
WORK ENVIRONMENT
Clinical back / front office environment.
Exposed to frequent and constant interruptions in daily functions / schedule.
Must be available to customers and staff throughout the day.
May be required to work extended hours to meet department needs.
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