Patient Service Representative - Medical Front Desk Receptionist

West Hills Imaging is seeking a Patient Service Representative (Medical Front Desk Receptionist) to join our team. As a key member of our front office, you will be the first point of contact for our patients and visitors, ensuring they receive exceptional service while supporting our clinical and administrative staff.

Responsibilities:

• Greeting Patients & Visitors: Welcome patients and visitors in person or on the phone, providing a friendly and professional atmosphere.
• Scheduling Appointments: Schedule patient appointments for consultations, imaging tests, and any required follow-ups, coordinating with providers to ensure smooth scheduling.
• Answering Questions: Respond to routine patient inquiries, provide information regarding office policies, appointment details, and services offered.
• Maintaining Records: Keep patient records organized and ensure they are accurately updated.
• Processing Payments: Process patient payments, verify financial records, and assist with billing inquiries.
• Assisting with Insurance: Help patients complete insurance forms, verifying the accuracy of information and submitting claims as needed.
• Notifying Providers: Communicate with healthcare providers regarding patient arrivals, delays, and appointment changes..
• Protecting Patient Confidentiality: Maintain strict patient confidentiality in compliance with HIPAA regulations.
• Compliance: Adhere to OSHA and other regulatory requirements to ensure a safe and compliant working environment.

Qualifications:

• Proficiency in Typing: Strong typing skills required for accurate data entry.
• CPR Certification (Preferred): Current CPR certification preferred but not required.
• Excellent Communication Skills: Professional communication skills to interact effectively with patients, healthcare providers, and team members.
• Organizational Skills: Ability to multi-task and manage patient appointments and administrative duties in a busy medical office.
• Customer Service Focus: Friendly, compassionate, and patient-centered approach to service.
• Attention to Detail: Accuracy in managing patient information and financial transactions.
• Previous Medical Office Experience (Preferred): Previous experience in a medical or imaging office setting is a plus but not required.

At West Hills Imaging, we pride ourselves on providing excellent care and service to our patients. If you are a dedicated, detail-oriented individual who thrives in a fast-paced medical environment, we encourage you to apply.

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Expected hours: 8 – 24 per week

Medical Specialty:

• Radiology

Schedule:

• 8 hour shift

Experience:

• Customer service: 2 years (Preferred)
• Medical terminology: 2 years (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Commute:

• Coraopolis, PA 15108 (Required)

Ability to Relocate:

• Coraopolis, PA 15108: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $18