What are the responsibilities and job description for the Licensed Insurance Customer Service Representative position at West Insurance & Financial Services, LLC?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. You will engage with customers through various channels, ensuring their inquiries are addressed promptly and effectively. The ideal candidate will possess strong communication skills and a passion for delivering outstanding customer service.
Duties
- Handle inbound and outbound calls to assist customers with inquiries, issues, and product information.
- Provide support in a call center environment, ensuring customer satisfaction at all times.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Maintain accurate records of customer interactions and transactions in our computerized system.
- Utilize sales techniques to promote products and services during customer interactions.
Qualifications
- Previous experience in a Insurance Agency is necessary.
- Strong verbal communication skills in English.
- Proficiency in using office software and computerized systems for record-keeping. Specifically agency management software.
- Excellent problem-solving skills with a focus on customer satisfaction.
- A positive attitude, strong work ethic, and willingness to learn new skills.
Join our team today as a Customer Service Representative and contribute to creating memorable experiences for our customers!
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Paid time off
Ability to Commute:
- Milan, OH 44846 (Preferred)
Ability to Relocate:
- Milan, OH 44846: Relocate before starting work (Preferred)
Work Location: In person
Salary : $20 - $25