What are the responsibilities and job description for the Business Customer Service Associate position at West Lake Solutions?
We are proud of our welcoming company environment where team members receive positive feedback, positive energy, and a place of personal and professional growth. Our Business Customer Service Associates use a team approach to achieve truly remarkable service levels for both our clients and external customers.
Our Business Customer Service Associates position is more than just a job, it's an opportunity. An opportunity to gain life experience that goes far beyond just serving a great product in a friendly environment. All we ask of our Business Customer Service Associates is to put in the time in order to reap the reward!
Are You?
Passionate about entrepreneurship
Unstoppable in the pursuit of achieving your goals
Driven to continuously learn new techniques
Relatable to diverse groups of individuals
Looking for growth opportunities
Eager to grind and get your hands dirty!
What you’re responsible for :
Develop and implement customer service programs and manage lead generation
Work off a list of leads to identify, acquire, and retain high-value, lifetime supporters of client brands during field residential campaigns
Manage customer complaints efficiently and ensure a resolution in a timely manner
Acknowledge, empathize, and resolve customer inquiries and maintain professional relationships
Provide product and service information to resolve issues and serve customers in person
Ability to exercise flexibility, initiative, good judgment, critical thinking, and discretion
Keep office and conference room areas clean, sanitized, and maintained
Display a positive composure and enthusiastic tone while assisting customers
What we look for :
Someone with experience in Customer Service or Sales industries
Someone eager to derive their own success
Someone positive and enthusiastic about taking on new avenues
Someone creative and able to think outside the box
Someone who assists in making others feeling comfortable and building meaningful relationships
Someone who excels in a team environment as well as independently
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What is the career path for a Business Customer Service Associate?
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