Medical Receptionist/Front Desk

West Metro Eye is growing!

Our busy ophthalmology practice is looking for a Full Time Medical Front Desk team member to work between our Buffalo and Monticello offices. We provide excellent benefits and the opportunity to be part of an outstanding eye team. Please apply if you have a passion for providing excellent customer service, can brag about your computer skills, and will thrive in a busy, friendly, work environment.

JOB SUMMARY

Greet and welcome patients and guests into our practice. Our medical front desk team is the face of West Metro Eye and must exhibit professionalism and warm demeanor towards patients, peers and business associates. Prioritize patient care, communicate patient expectations. Facilitate check-in and check-out processes, answer incoming calls, and assist with patient referrals. Assist with medical administrative support tasks.

REQUIRED EDUCATION

1. High School Diploma or GED

PREFERRED EDUCATION AND EXPERIENCE

1. Preferred experience working in medical office setting, 1 year.

2. Preferred experience working in patient scheduling software, 1 year.

3. Preferred experience in customer service, 2 years.

ESSENTIAL SKILLS AND ABILITIES

1. Strong organizational skills and the ability to manage multiple tasks simultaneously.

2. Meticulous attention to detail

3. Ability to work independently and as well as in a team setting

4. Strong communication and interpersonal skills. Personable and empathetic to patients and peers’ needs and concerns.

5. Effective time-management and productivity.

6. Professional appearance and work ethic.

7. Proficient in using relevant computer software and applications.

RESPONSIBILITIES

1. Maintains a high standard of professionalism, quality of work, and honesty.

2. Adheres to all West Metro Ophthalmology policies and procedures.

3. Prioritize patient care and manage potential crisis.

4. Complete and maintain accurate and concise documentation into patient medical records; including but not limited to demographics, identification, insurance information and appropriate signatures for required forms.

5. Scheduling appointments per WMO procedures and policies.

6. Prep daily schedules and charts per WMO procedure.

7. Prioritize incoming and outgoing phone calls in a timely, friendly, and knowledgeable manner.

8. Triage phone calls, take concise messages and direct calls to the appropriate person or department.

9. Collect out pocket fees per WMO guidelines.

10. Monitors and tracks diagnostic test orders or labs.

11. Assists in communication and education of important information to patients.

12. Completes opening and closing procedures as outlined by WMO policy and procedure.

13. Assists in ordering of office supplies and reconciliation of invoices and statements.

14. Maintains a clean and tidy workspace and patent waiting area.

15. Ensure medical record requests are processed in a timely manner and ensuring patient rights to privacy practices and HIPAA compliance.

PHYSICAL REQUIREMENTS

1. Can work in close physical proximity to other people constantly

2. Ability to stand and/or walk 25% - 50% of the time

3. Ability to sit up to 75% of the time

4. Ability to lift up to 10#’s regularly

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Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Retirement plan
• Uniform allowance

Medical Specialty:

• Ophthalmology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Ability to Relocate:

• Buffalo, MN 55313: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $22