Relationship Banker

Job Title: Relationship Banker

Reports To: Assistant Branch Manager or Branch Manager

FLSA Status: Non-exempt

SUMMARY

At WMCB, we are Where Relationships Matter. The primary responsibility of the Relationship Banker position is to provide exceptional customer service through transaction processing, account openings, servicing accounts, and day to day customer interactions. This position assists customers at both the CSR line and at the desk.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Customer Service:

· Consistently exceed customer expectations by providing premier customer experience through all in person, phone, and electronic interactions with customers.

· Assist with customer account inquiries, customer product and service requests, and problem resolution.

· Ability to multi-task and effectively transition between teller and desk duties based on branch need.

Operations:

· Accurately and efficiently process various customer (in person, night drops and mail) and account transactions, within assigned limits and adherence to policy/procedure. Transactions include but are not limited to: check negotiation, withdrawals, deposits, gift cards, cashier checks, money orders, bond redemption, cash advances, loan payments/draws, coin orders.

· Maintain a strong knowledge of bank procedures for opening and processing maintenance on accounts, complete all requests in accordance to established procedures.

· Provide a high level of accuracy with transactions, maintaining a balancing record that is in accordance to policy. Take initiative to find and correct any cash differences that may occur.

· Provide a high level of accuracy with account opening and maintenance including account documentation, CIP and Yellow Hammer.

· Provide operational support to branch through cash audits, indexing, providing 2nd review on accounts, and managing document tracking (as assigned).

· Follow required federal and state regulations and related internal policies and procedures.

Sales/Referrals:

· Strong knowledge of bank products and services.

· Open new business and personal accounts.

· Identify customer needs during transactions, account servicing, and problem resolution; refer complex customer needs to branch management or business partners.

· Maintain NMLS license; process consumer loan applications.

· Consistently meet or exceed goals as set by branch management.

Teamwork and Leadership:

· Assist CSR team with complex customer issues or requests, provide guidance and approvals as needed.

· Assist desk staff and branch management with reporting, projects, and additional duties as assigned.

· Display consideration for team members within the branch and throughout the organization.

· Demonstrate the Bank’s Values and Principles.

EDUCATION and/or EXPERIENCE:

High school diploma or equivalent

Previous customer service experience

Previous banking experience helpful

REQUIRED SKILLS/ABILITIES:

Ability to influence-asking for the business and closing the sale

Strong interpersonal and verbal/written communication skills

Strong organization skills

Excellent team player

Attention to detail

Ability to multi-task

West Michigan Community Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical Setting:

• Office

Work Location: In person