What are the responsibilities and job description for the Veterinary Receptionist / Veterinary Customer Service Representative position at West Michigan Street Veterinary Clinic?
West Michigan Street Veterinary Clinic is searching for an experienced veterinary receptionist to join our amazing front desk team. We are a high-volume, low-cost clinic on the near West side of Indianapolis serving a diverse population. Spanish-bilingual and ASL-bilingual applicants are encouraged to apply!
Previous experience in a veterinary setting is a not requirement of this position but a plus!
We are looking for someone who is (but not limited to):
- Pleasant
- Friendly
- Engaging
- Patient
- Awesome
- Able to handle high volume
- Passionate about pets
- Trustworthy
- Reliable
- An active listener
Responsibilities include but are not limited to:
- Greeting clients
- Check-in pets for medical cases, vaccinations, or surgical procedures.
- Entering accurate information provided by clients/staff/DVMs
- Assisting clients in the check-out process
- Processing payments
- Help with in-person, phone, text, and email conversations
- Assist in questions
- Assist in resolving customer complaints/issues/concerns promptly
- Bring pets back and place them into cages
- Handle emergencies in a calm and collective manner
- Handling and refilling medications approved by our DVMs
- Keeping a clean desk area
- Must be able to lift up to 30lbs unassisted
We view our CSR/reception positions as public service and client advocacy positions first and foremost. Our goal is to support our veterinarians and technicians by providing excellent customer service! As a clinic who works primarily in a low-income area, we are particularly sensitive to the unique responsibility we have to underserved communities, and expect our staff to treat all people and pets with respect and dignity.
This position potentially requires 10-hour workdays, 2 days per week(Tuesday/Friday) with 2 Saturdays per month.
We offer:
- Paid Holidays
- Employee Discount
- 401(k)
- Employee perks & treats
- Employee Development Assistance
- A pretty great and awesome staff if we do say so ourselves ;)
Work Location:
- One location
Work Remotely
- No
Job Type: Part-time
Pay: $13.00 - $16.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
Schedule:
- 10 hour shift
- Rotating weekends
Application Question(s):
- When are some days and times you would be available for an interview?
Education:
- High school or equivalent (Required)
Experience:
- Veterinary Experience: 1 year (Required)
Ability to Commute:
- Indianapolis, IN 46222 (Required)
Ability to Relocate:
- Indianapolis, IN 46222: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $16