What are the responsibilities and job description for the Lead to Cash Operations Manager position at West Monroe Partners?
Are you ready to make an impact?West Monroe is looking for an experienced Lead-to-Cash Operations Manager to oversee, streamline, and optimize our end-to-end sales, order, and revenue processes. In this role, you will manage the operational framework that supports the Lead-to-Cash lifecycle, focusing on enhancing efficiency, driving process improvement, and ensuring alignment with business goals. This role requires a combination of strategic thinking, technical expertise, and strong operational skills to collaborate effectively across teams and deliver measurable results.The Lead-to-Cash Operations Manager will be instrumental in leveraging technology and process improvements to drive efficiency and value within West Monroe. Successful candidates will be passionate about problem-solving, driven by efficiency, and enjoy working in a dynamic, entrepreneurial environment.Key ResponsibilitiesManage the entire Lead-to-Cash process, from lead generation to collections, ensuring seamless workflow and operational efficiency.Analyze workflows to identify bottlenecks and implement process improvements to enhance efficiency and data quality.Develop and implement recommendations to optimize operations, reduce manual tasks, and improve accuracy.Collaborate with sales, staffing, finance, and IT teams to align operational processes with business objectives.Define and track Key Performance Indicators (KPIs) to measure and improve Lead-to-Cash performance.Deliver actionable insights and updates to leadership through data analysis and reporting.Act as the business sponsor for CRM and ERP systems (e.g., Salesforce, SAP, Oracle), providing input on priorities and requirements.Stay informed about emerging technologies (e.g., AI, machine learning) to drive digital transformation and innovation.Create and maintain comprehensive documentation and governance frameworks for operational processes.Qualifications5 years of experience in operations management, with a focus on Lead-to-Cash processes in IT or consulting environments.Bachelor’s degree in Business Management, Finance, Accounting, or related field.Strong knowledge of CRM (e.g., Salesforce) and ERP systems (e.g., Kantata, Oracle, NetSuite, SAP).Proven track record in process optimization and business transformation initiatives.Exceptional analytical skills with experience in data visualization and reporting tools.Excellent communication, problem-solving, and project management skills.Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Ten weeks of paid parental leave will also be available for use after successful completion of one year of employment.Seattle or Washington, D.C.$132,300—$147,000 USDLos Angeles$138,600—$154,000 USDNew York City or San Francisco$144,900—$161,000 USDA location not listed above$126,000—$140,000 USDOther consultancies talk at you.At West Monroe, we work with you.We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.West Monroe is an Equal Employment Opportunity Employer We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit . If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.
Salary : $126,000 - $140,000
