What are the responsibilities and job description for the Repair Manager position at West Music?
Job Description
Role : Repair Manager - Orchestrate Success Behind the Scenes!
Position Type : Regular, Full-Time
Reports To : Vice President, School Music Services
At West Music, we believe in the transformative power of music. From students picking up their first instrument to seasoned pros, we're here to make sure everyone can "play now, and play for life". That's where you come in!
We're looking for a Repair Manager who doesn't just love instruments but loves making them sing again. This role combines technical mastery, leadership skills, and a passion for quality service to ensure that every instrument that crosses our threshold is ready to hit the stage (or the classroom) in perfect harmony.
In this role you will oversee all aspects of musical instrument repair operations, ensuring high-quality service, timely repairs, and customer satisfaction. Responsibilities include streamlining repair processes, maintaining inventory of parts and tools, providing training and support to staff, and managing customer communications. This individual will work closely with sales and customer service teams to meet client needs and ensure instruments are returned in optimal condition, contributing to the company's overall success in the music industry.
What You'll Be Doing
As the maestro of our repair operations, you'll be tasked with the following essential duties and responsibilities. (Other duties may be assigned as business needs dictate.) :
Parts Ordering and Tool Maintenance :
- Manage inventory of repair parts, tools, and materials, ensuring adequate stock levels for efficient operations.
- Research and establish relationships with vendors to ensure timely procurement of high-quality parts at competitive prices.
- Oversee the maintenance and replacement of repair equipment to ensure all technicians have access to the tools they need to work efficiently.
- Implement a tracking system for parts usage and tool maintenance, optimizing budget and minimizing downtime.
Policy and Procedure Development :
Training and Developing Technicians :
Instrument Repair :
Education, Experience & Qualifications
Required Qualifications :
Physical Demands
Let's face it, some repairs can be heavy lifting-up to 70 lbs., to be exact. You'll also need strong hands for intricate work and the ability to stand, walk, and move around the shop. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and / or move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
What We Offer
Medical, dental, vision insurance
West Music is an equal opportunity, equal access employer committed to a diverse workforce. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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Ready to hit the right notes with us? Apply today and help us keep the music playing!
