What are the responsibilities and job description for the Inside Sales Representative position at West Penn Manufacturing Technologies?
Based on the information available on West Penn Manufacturing Technologies' website, here is a job description for an Inside Sales Representative position:
Job Title: Inside Sales Representative
Location: Cresson, Pennsylvania
Company Overview: West Penn Manufacturing Technologies, LLC is a woman-owned small business specializing in the fabrication and machining of ferrous and non-ferrous metals, plastics, and foam. We offer a comprehensive range of services, including cutting, milling, bending, and welding, serving industries such as defense, rail, mining, and agriculture. Our commitment to quality and customer satisfaction has established us as a trusted partner in the manufacturing sector.
Position Summary: The Inside Sales Representative will play a pivotal role in driving revenue growth by managing customer inquiries, preparing quotations, and nurturing client relationships. This individual will work closely with our engineering and production teams to ensure customer requirements are accurately understood and met.
Key Responsibilities:
- Customer Engagement: Respond promptly to customer inquiries via phone and email, providing detailed information about our services and capabilities.
- Quotation Preparation: Analyze customer specifications and collaborate with internal teams to prepare accurate and competitive quotes.
- Order Management: Process customer orders efficiently, ensuring all details are accurately captured and communicated to the production team.
- Relationship Building: Develop and maintain strong relationships with existing and prospective clients, understanding their needs and providing tailored solutions.
- Market Research: Identify potential new clients and market opportunities within industries such as defense, rail, mining, and agriculture.
- Sales Reporting: Maintain records of customer interactions and sales activities using MRP software, providing regular reports to management.
Qualifications:
- High school diploma or equivalent
- Proven experience in inside sales preferred, preferably within the manufacturing or engineering sectors.
- Strong understanding of fabrication and machining processes, including cutting, milling, bending, and welding.
- Excellent communication and interpersonal skills.
- Proficiency in MRP software and Microsoft Office Suite.
- Ability to read and interpret technical drawings and specifications is a plus.
Key Competencies:
- Customer Focus: Demonstrates a commitment to meeting the needs of customers and providing exceptional service.
- Detail-Oriented: Pays close attention to detail, ensuring accuracy in quotations and order processing.
- Problem-Solving: Identifies issues proactively and develops effective solutions in collaboration with internal teams.
- Team Collaboration: Works effectively with colleagues across departments to achieve common goals.
Benefits:
- Competitive salary
- Comprehensive health and dental insurance plans.
For more information about our company and services, please visit our website at https://westpennmfg.com.
Job Type: Full-time
Pay: $20.00 - $27.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Ability to Commute:
- Cresson, PA 16630 (Required)
Ability to Relocate:
- Cresson, PA 16630: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $27
