What are the responsibilities and job description for the Contact Center Representative position at West Philadelphia Achievement Charter Elementary School?
We are seeking a friendly and professional Contact Center Representative to join our dynamic team. As the first point of contact for our customers, you will play a key role in delivering outstanding customer service. You will assist with inquiries, resolve issues, and ensure customer satisfaction through various communication channels, including phone, email, and chat.
Contact Center Representative Key Responsibilities:
Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Provide accurate information about products, services, and policies.
Document customer interactions and maintain up-to-date records in the system.
Upsell or cross-sell relevant products and services where appropriate.
Maintain high levels of customer satisfaction and professionalism.
Meet or exceed performance and quality metrics.
Contact Center Representative Requirements:
High school diploma or equivalent.
Proven experience in customer service or a contact center environment.
Strong communication skills (both written and verbal).
Excellent problem-solving and troubleshooting skills.
Strong attention to detail and organizational skills.
