What are the responsibilities and job description for the Customer Service Chat Advisor position at West Philadelphia Achievement Charter Elementary School?
We are seeking a friendly, professional, and detail-oriented Customer Service Chat Advisor to join our team. As a Chat Advisor, you will assist customers by answering their questions, resolving concerns, and offering support through live chat. Your goal is to ensure customer satisfaction by providing accurate and timely information.
Customer Service Chat Advisor Duties and Responsibilities:
Respond to customer inquiries in a timely and professional manner through live chat or messaging platforms.
Provide solutions to customer problems related to products ans services.
Document customer interactions and maintain accurate records of communication.
Follow up on open issues to ensure timely resolution.
Maintain knowledge of product offerings, promotions, and company policies.
Ensure all chat interactions align with company standards and provide a high level of customer satisfaction.
Customer Service Chat Advisor Requirements and Qualifications:
Excellent written communication skills, with an emphasis on clarity and professionalism.
Strong problem-solving and critical thinking abilities.
Ability to multi-task and manage a high volume of chats while providing exceptional service.
Previous experience in a customer service or support role, especially in live chat support, is a plus.
Attention to detail and accuracy in documentation.
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