Rehab Dept Receptionist/Central Scheduler

Position Summary:

Responsible for accurate coordination and scheduling of medical appointments in current WRHS scheduling modules. Responsible for provider schedule builds and updates. Communicates effectively and appropriately, providing high quality care and customer service to patients and staff.

Excellence in Practice

• Recognizes the need for ambulatory visits, accepts and schedules patient appointments according to provider guideline and policy
• Able to organize, prioritize, and multitask, separate emergency needs from regular work flow. Adapts to workload changes while remaining calm, flexible, and professional
• Performs duties independently with efficiency, and accuracy. Seeks guidance and direction when appropriate
• Technology Skills: Knowledge of basic PC and telephone use. Able to utilize current WRHS EHR and Scheduling Modules. Able to utilize current WRHS EHR for non-emergent communication with nursing staff and providers. Answers telephone in a courteous, professional, and timely manner
• Knowledge of general WRHS information and resources to assist patients with directions and questions
• Collects all pertinent patient information, demographics, and insurance information at time of appointment scheduling. Assists in the collection of medical records according to procedural processes
• Registers patients for lab and radiology according to order and procedural processes
• Assists with high quality health programs such as wellness and preventative processes
• Assists with patient no-shows, cancellations, Assists with Care Messaging and follow-up processes in a timely manner
• Reviews daily and weekly schedules for accuracy of scheduled appointments
• Performs other duties as assigned
  
  

Essential Job Requirements:

• Education: High School Diploma or GED
• Experience:On-site training
• License Requirements:N/A
  
  

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