What are the responsibilities and job description for the VETERINARY RECEPTIONIST position at West Rome Animal Clinic?
Overview : West Rome
Animal Clinic has an opportunity for a full time Veterinary Receptionist to join our team!
Location : 2 012 Shorter Ave. West Rome, Georgia 30165
Shift Details : Full time (30 hours a week)
Compensation : $14 - $17 / hr depending on experience
About Us : Here at West Rome
Animal Clinic, we strive to provide the gold standard of
veterinary care. Our doctors and
management team ensure this by maintaining AAHA-accreditation. We are a proud AAHA-accredited
hospital ! Being accredited means that our
hospital is evaluated on stringent quality standards that incorporate all aspects of
veterinary medicinefrom pain
management and patient care to team training and medical recordkeeping.
Job Summary : The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.
Responsibilities :
How you'll make an impact :
- Maintain and uphold the Core Values and Mission Statement of MVP.
- Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
- Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
- Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
- Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
- Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
- Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors recommendations when checking out clients.
- Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
- Verify the eligibility of clients with charge accounts.
- Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patients medical records.
- Fill prescriptions refill forms and provide routine administrations instructions to clients.
- Advise clients on flea / tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.
Qualifications :
Required Knowledge, Skills and Abilities :
We put people first and never compromise on our values.
Apply today for immediate consideration!
Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees .
Salary : $14 - $17
