What are the responsibilities and job description for the Scheduling Coordinator position at West Shore Home?
We are on a mission to do something that has never been done before – to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2024 Top Workplaces USA award as one of the nation’s top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.
This is an onsite position in Mechanicsburg, PA, with Evening Shift hours of Monday-Saturday, 11:30 AM-8:00 PM, with 1 weekday off
As our nationwide growth accelerates, our Division Operations team in Mechanicsburg, PA plays a key role in driving forward our mission of Bringing Happiness to Every Home™ by taking an aggressive approach to schedule jobs and optimize resources to meet revenue targets across all branches.
As a Division Revenue Efficiency Coordinator at West Shore Home®, you will contribute to this mission by scheduling customers and optimizing resources to meet revenue targets, through high-volume calling per KPIs assigned. Through inbound and outbound communication to and from customers, this position will fill and confirm all upcoming calendar openings for pre-install, install and install service appointments.
What You’ll Contribute
In this role, you can expect to:
We believe that when employees know they are valued and safe, they’ll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us, and we are proud to have earned Top Workplaces USA for Compensation & Benefits recognition.
We’ve got you covered with:
At West Shore Home, we are Default Aggressive towards our goals and take Extreme Ownership of our results. We’ll provide you with the training and tools to set you up for success, and we hope that you’ll bring:
What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 3,000 employees across 21 states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences, we are aligned by our values and are driven by a common goal – becoming America’s Most Admired Home Remodeling Brand®.
We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential and find out what you are truly capable of, there is no better place to do so.
#CorpCH
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.
This is an onsite position in Mechanicsburg, PA, with Evening Shift hours of Monday-Saturday, 11:30 AM-8:00 PM, with 1 weekday off
As our nationwide growth accelerates, our Division Operations team in Mechanicsburg, PA plays a key role in driving forward our mission of Bringing Happiness to Every Home™ by taking an aggressive approach to schedule jobs and optimize resources to meet revenue targets across all branches.
As a Division Revenue Efficiency Coordinator at West Shore Home®, you will contribute to this mission by scheduling customers and optimizing resources to meet revenue targets, through high-volume calling per KPIs assigned. Through inbound and outbound communication to and from customers, this position will fill and confirm all upcoming calendar openings for pre-install, install and install service appointments.
What You’ll Contribute
In this role, you can expect to:
- Efficiently schedule jobs and optimize resources to meet revenue targets, through high-volume calling per KPIs assigned.
- Fill all upcoming calendar openings by maximizing headcount and offering customers earlier appointment dates, when applicable.
- Answer incoming calls in a timely and efficient manner and redirect customers as needed.
- Place outbound calls to customers to schedule and reschedule pre-install, install, and install service appointments.
- Place outbound calls to confirm upcoming pre-install, install and install service appointments with customers.
We believe that when employees know they are valued and safe, they’ll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us, and we are proud to have earned Top Workplaces USA for Compensation & Benefits recognition.
We’ve got you covered with:
- Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability)
- 401K retirement plan with company match
- Paid holidays and paid time off (PTO)
- Continued training & leadership development opportunities
- Unlimited professional and personal growth potential
At West Shore Home, we are Default Aggressive towards our goals and take Extreme Ownership of our results. We’ll provide you with the training and tools to set you up for success, and we hope that you’ll bring:
- High school diploma or equivalent required.
- 2 year’s Customer Service experience preferred.
- Experience and understanding of navigating all Microsoft Office products including Outlook, Word, Excel, and PowerPoint.
- Schedule: Monday-Saturday, 11:30 AM-8:00 PM, with 1 weekday off
- Location: Mechanicsburg, PA (On-Site)
- Seniority Level: Entry-level
What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 3,000 employees across 21 states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences, we are aligned by our values and are driven by a common goal – becoming America’s Most Admired Home Remodeling Brand®.
We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential and find out what you are truly capable of, there is no better place to do so.
#CorpCH
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.
