What are the responsibilities and job description for the Resident Services Manager position at West Shore?
The Resident Services Manager plays a key role in enhancing the living experience of residents by addressing their needs, concerns, and ensuring they have a positive and enjoyable experience. This position involves:
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- Resident Interactions: Act as the primary point of contact for residents, fostering a welcoming and supportive community environment
- Community Engagement: Plan and organize community events to promote resident satisfaction and connection
- Service Requests: Oversee and ensure timely resolution of service requests, collaborating with maintenance and management teams
- Resident Satisfaction: Monitor and actively work to maintain high levels of resident satisfaction and retention
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