What are the responsibilities and job description for the Project Manager position at West Star Aviation, LLC?
West Star is the fastest-growing maintenance repair organization in the industry, and we recognize that this success is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being, all within a small company feel.
When you join our team, we believe you shouldn’t have to wait for your benefits to kick in. That’s why, upon your start date, your benefits begin with you! This includes medical, dental, 401(k) matching, time-off accruals, weekly paydays, and much more. We don’t want you to live to work; we want you to work and live.
What you can expect as a Project Manager at West Star:
This position requires a well-rounded knowledge of business aviation maintenance, avionics, and modifications. Responsibilities include customer contact and support, as well as interfacing with department managers. Daily duties involve assisting with work order processing, coordination with customers regarding squawk approval, deposit processing, and closing work orders. Job responsibilities will vary each day and encompass projects as designated by the Senior Project Manager. You will be required to work independently and manage multiple projects. Coordination of large projects and customer support is critical.
You Will Be ESSENTIAL To Many FUNCTIONS, Including
When you join our team, we believe you shouldn’t have to wait for your benefits to kick in. That’s why, upon your start date, your benefits begin with you! This includes medical, dental, 401(k) matching, time-off accruals, weekly paydays, and much more. We don’t want you to live to work; we want you to work and live.
What you can expect as a Project Manager at West Star:
This position requires a well-rounded knowledge of business aviation maintenance, avionics, and modifications. Responsibilities include customer contact and support, as well as interfacing with department managers. Daily duties involve assisting with work order processing, coordination with customers regarding squawk approval, deposit processing, and closing work orders. Job responsibilities will vary each day and encompass projects as designated by the Senior Project Manager. You will be required to work independently and manage multiple projects. Coordination of large projects and customer support is critical.
You Will Be ESSENTIAL To Many FUNCTIONS, Including
- Dedication to the projects assigned, ensuring that each customer leaves impressed.
- Pre-arrival coordination of assigned customer projects and arrival debrief coordination.
- Planning and coordinating an overview of aircraft workflow, providing schedule calendars as necessary based on work scope.
- Assisting any department if problems arise.
- Serving as the central point of contact for customers and West Star personnel.
- Working independently on projects and coordinating multiple projects as assigned; schedule and work quality are essential in these functions.
- Collaborating with customers in project management, pricing, and customer support roles.
- Assisting, as necessary, with the Sales and Contracts Departments for assigned aircraft.
- Conducting post-departure follow-ups with customers.
- Effectively and clearly communicating (i.e., speaking, writing, and reading) in English.
- Performing any other job-related duties as assigned by management.
