Patient Access Financial Counselor

For over 100 years, West Suburban Medical Center has supported generations of families in the Oak Park and surrounding areas. Our kind, caring hospital staff have a passion to heal and make a difference in our community. We understand that our employees are the heart of our facility. If you are looking for a family atmosphere, a company committed to professional growth and a culture that embraces our five core values of Quality. Innovation. Service. Integrity. Transparency. 

 JOB SUMMARY

 We are seeking a bilingual, English/Spanish candidate for our Patient Financial Counselor. Assist patients in understanding their financial responsibilities. Will need to have knowledge of EOB’s and be able to explain billing statements to patients while providing excellent customer service. Ability to collect patient information, payments, assist with necessary paperwork, and fulfill other customer service or administrative duties. Skilled in accurately managing patient documentation, optimizing workflows, and resolving issues to ensure a positive experience for patients. Proven record of accomplishment of improving patient satisfaction scores. Effective communication skills, receives and manages transactions from patients, either in person, via phone or via fax.

JOB QUALIFICATIONS

• Associate Degree required
• Minimum 2 years computer experience with proficiency in multiple computer applications
• Works well with numbers, knows Excel and Microsoft products
• Excellent customer services skills

JOB DUTIES

• Liaison between Registration and Revenue Cycle Department.
• Assist patients with Financial Assistance, notify them of status of application and maintains the Financial Assistance log.
• Responsible for explaining billing statements and charges to patients.
• Provides excellent customer service.
• Collects patient account information, payments and posts to patient accounts.
• Assists with patient documentation and collection of information needed for accurate reporting.
• Review credit balances, check for multiple accounts before processing and prepare required documentation for requesting refund when applicable.
• Document all work on an account when the activity is completed.
• Answers patient/insurance company billing questions in a professional and courteous manner
• Respond to written communication from guarantors or payers on the day it is received.
• Review payer billing and payment information when it is received, update procedures and protocols when necessary.
• Maintain confidentiality of all patients, hospital, and physical related information
• Reports Comp Data timely
• Is knowledgeable of general hospital and department specific policies and procedures.
• Other duties may be assigned and are subject to change with or without prior notice.

West Suburban Medical Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.