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IFD Support Officer

West Sussex County Council
Horsham, PA Full Time
POSTED ON 2/12/2025
AVAILABLE BEFORE 5/12/2025

About the Job

tSalary : £28,624 to £31,067 per annum

Contract Type : Permanent

Working Pattern : Full time – 37 hours per week

Location : County Hall North, Horsham with rota’ d hybrid working but this can be subject to change due to the needs of the service.

  • Do you possess good communication skills?
  • Are you resilient, adaptable, and organised?
  • Have you worked in a multi-agency setting before?

Then this might be the role for you!

As an Integrated Front Door (IFD) Support Officer in the Integrated Front Door (IFD), you will be working as part of a multi-disciplinary team including police, health, education and social workers. The IFD team is the access point to Children’s Social Care in West Sussex.

In this role, you will be a member of this multi-agency team with the responsibility for gathering information to inform decisions about the level of need for a child or young person into Children’s social care. You will provide a recommendation for the appropriate outcomes, while ensuring that practice is compliant with statutory responsibilities and that the child or young person is not at immediate risk of harm.

The work will involve regular contact with people who access or need the service who may present challenging behaviours, and / or subject matter which may be distressing, for example, dealing with vulnerable individuals and families or those with complex problems.

Just some of the things you can expect from the role :

  • Communicating effectively with people accessing the service, which could include children, families, general members of the public as well as other professionals both internally and externally.
  • Completing initial enquiries to review the needs of the individuals and families you are working with.
  • Triaging incoming requests for support across several mediums, including an email inbox.
  • Maintenance of accurate records and reports to ensure highly accurate record keeping and data.
  • Being a representative for the service by delivering services to those people who access or need the service, acting with integrity, professionalism, and respect on behalf of the organisation. This ensures that the needs of individuals are paramount.
  • Rewards and Benefits

    As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where you can achieve your full potential, achieve a healthy work-life balance and are rewarded for the work you do. Upon joining us you will have access to a range of benefits such as :

    Salary : $28,624 - $31,067

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