What are the responsibilities and job description for the Customer Service Representative position at West Tech Shipping?
OUR MISSION
West Tech Shipping is dedicated to getting your goods to you quickly, while consistently offering world class customer service, by the most efficient team, demonstrating strong dependability and providing competitive pricing.
CUSTOMER SERVICE REPRESENTATIVE
Our Customer Service Representative (CSR,) will provide information and assistance to all of our customers here at West Tech Shipping , while also being committed to resolving concerns with a focus on 100% customer satisfaction.
The best CSRs are motivated by providing pleasant and focused assistance to customers. They are patient, positive, empathetic, and great communicators. They are also highly-focused on providing expedient and accurate service in our fast-paced environment, towards ensuring all customers are served in a timely and courteous manner.
JOB DUTIES
- Ensure a high level of customer service is provided to all internal and external customers at all times, to deliver 100% satisfaction.
- Answer questions from customers about our services and products (e.g., billing, account opening process, auctioned products and customer service policies).
- Responsible for collecting and systematically sorting and packing cargo in-store, in accordance with established procedures.
- Accurately and expediently collect and process all payments received for products and services from customers.
- Ensure that all cargo is handled in a safe and professional manner.
- Perform inventory counts as needed.
- Follow company communication procedures, guidelines, and policies.
KNOWLEDGE, SKILLS AND ABILITIES
- Proven customer service experience (at least 1 year).
- At least 1 year of experience in cash handling/cash management in a business environment.
- Well spoken, with an outgoing and friendly personality.
- Patient, with the ability to remain calm and professional during challenging interactions
- Ability to multi-task, prioritize, and organize time effectively.
- Flexible with the ability to work on weekends.
- Valid driver's license for at least one (2) years preferred.
- Knowledge of brokerage or courier service industry preferred, but not required.
- Ability to provide accurate, valid and comprehensive information to customers, by applying the right knowledge
- Excellent problem-solving skills with ability to follow up on resolutions
- Ability to maintain high levels of productivity and focus in a fast-paced environment
- Ability to follow communication procedures, guidelines, and policies
- Disciplined and focused worker.
Deadline for Submission -Thursday, March 20, 2025 @ 11pm (For Immediate Hire)