What are the responsibilities and job description for the Account Manager position at West Techs Chill Water Specialist?
Job Title : Account Manager
Pay Scale : Salary Commission
Work Hours : 8 : 00am to 5 : 00 pm, Monday through Friday, some weeknights and weekends
Primary Job Function : To build relationships with existing and potential commercial customers and to qualify opportunities thereby obtaining sales that are competitive and profitable. Accountable for all sales activities and customer relationships between the company and clients.
Reports to : Sales Manager
Required Qualifications :
Two to five years of proven sales experience (preferred but not required)
Knowledge of HVAC industry (preferred but not required)
Computer skills
Ability to multi-task
Organized and timely in tasks, calls and projects
Time and activity management skills
Valid driver's license
Duties :
Provides knowledge and consultation in solving customer's problems, including financial and performance-based solutions
Identify key customers and develop plans to grow identified accounts
Consistently determines customer needs and current market opportunities
Identifies potential opportunities with existing and new customers
Converts leads into opportunities
Develops relationships with key personnel in the customer's organization, including facility manager, project managers, project engineers, and purchasing agents
Develops and executes a specific business plan to identify the long term, mutual support requirements required to facilitate a strong, profitable, and successful partnership
Provides account business reports and monthly forecasts
Maintains a predetermined acceptable rate of business acquisition
Provides quotes for service repairs including quotes for time and material as well as fixed price services
Contacts responsible parties for purposes of securing renewal of service contracts
Collects project data and compares to the office's capabilities
Gathers or validates preliminary information and performs facility walk-through to determine level of opportunity
Develops, evaluates, and discusses possible solutions with customer
Estimates project by assessing and integrating equipment, controls, subcontractors, and services for each project
Develops preliminary project fulfillment plan
Prepares and finalizes preliminary / final proposal. Enters customer / project information into business system
Validates the preliminary proposal with customer
Determines proposal price and selling strategy
Prepares, negotiates, and reviews agreement / project scope
Presents / reviews proposal and / or contract with all key personnel negotiating scope of agreement / project
Follows up with key personnel
Prepares transition documents and communicates project readiness for assignment to the project management team
Resolves major deviations from scope with the team after Project Scope Validation
Assists customers in answering technical questions
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