What are the responsibilities and job description for the Rehab Customer Service Specialist position at West Tennessee Bone & Joint Clinic, P.C.?
Description
General Summary: A nonexempt position responsible for general office organization of the Rehab department, scheduling appointments and verifying insurance for patients, and maintaining tracking logs as assigned by Director.
Position: Full-time
Hours: M-F, 8a-5p
Essential Job Responsibilities:
- Enthusiastically greets every patient and visitor promoting a welcoming and helpful environment.
- Performs the general office organization for the Rehab department including: answering incoming calls, ordering office supplies, maintenance of office equipment, maintaining petty cash balance, and assisting the Rehab Services Director in preparation for monthly staff meetings.
- Verifies patient insurance benefits and obtains necessary pre-authorizations on all patients and communicates to patients their insurance benefits and obligations.
- Performs patient check-in and check-out and ensures all patient forms are complete.
- Schedules all new and returning patient appointments and calls patients to remind them of their appointments.
- Communicates with therapists to avoid conflicts and maximize the daily schedule and manages the therapy cancellation rate.
- Responsible for all data entry into Tracking Program/Spreadsheet, including but not limited to: daily referrals, patient visits per day, cancellation/no show, initial surveys, functional assessment, discharge & patient satisfaction, and maintain Medicare Cap Tracking Report.
- Maintains patient charts ensuring all required forms are included, completed and signed before and after each therapy visit.
Education: Associate’s degree in business related field preferred.
Experience: One year of job related experience working in a high volume medical or rehab office setting preferred.
Requirement: Must possess a high level of initiative. Must have excellent interpersonal and communication skills, both verbal and written.
Location(s)
- Jackson Physical Therapy