Director of IT Network and Telecom

Professional Jackson Tennessee 10 - Day (United States of America) JOB SUMMARY/SCOPE OF RESPONSIBILITY

The Network and Telecommunication Director is responsible for the strategic planning, implementation, maintenance, and security of all network and telecommunications systems across the healthcare organization, which includes switching, routing, wireless firewalls, phone systems, mobile support, paging and monitoring, as well as ensuring that all systems are designed, implemented, and maintained to meet the demands of a healthcare environment. , particularly during mergers and acquisitions, and optimizes cloud services to support the organization’s long-term goals. This leader ensures high levels of system availability, reliability, and performance in support of patient care, clinical operations, and administrative functions. The Director will collaborate closely with clinical, administrative, and IT teams to align infrastructure with the organization’s mission and regulatory requirements. This includes the development of requests for proposals and involvement in pre-contract negotiation of information systems. The Director conducts employee evaluations and is responsible for developing the Network Engineering group to design, implement, and support the IT infrastructure for the organization.

• Develop and execute a comprehensive network and telecommunications strategy that supports the healthcare organization’s goals.
• Research emerging technologies, assess their relevance, and recommend innovative solutions to enhance network performance and security.

• Oversee the design, implementation, and maintenance of LAN/WAN, wireless networks, and telecommunication systems.
• Ensure resilient and redundant network architectures to achieve high availability and minimize system downtime.
• Manage Voice over Internet Protocol (VoIP) systems, call center solutions, and mobile devices used within the organization.
• Demonstrates expertise in project management, including using tools, planning and scheduling tasks based on project timeline, establishing tasks and appropriate dependence to set timeline, and achieving desired target dates.
• Develops and implements IS applications using project management. Completes project phases, including analysis, design of tables and files, report formats and matrices, testing, user training, documentation, implementation, and follow-up.

• Collaborate with information security teams to establish and enforce network security policies, including firewalls, intrusion detection systems, and access controls.
• Ensure compliance with relevant healthcare regulations and standards (e.g., HIPAA, HITECH) related to data protection, privacy, and confidentiality.
• Conduct regular audits and risk assessments to identify vulnerabilities and implement corrective actions.

• Develop metrics and dashboards to monitor network health, performance, and capacity planning.
• Lead troubleshooting initiatives for network-related issues, ensuring timely resolution to minimize impact on clinical and administrative operations.
• Develop and maintain disaster recovery and business continuity plans for network and telecommunication services.

• Supervise and mentor a team of network engineers, telecom specialists, and support staff.
• Set performance goals, conduct performance evaluations, and provide professional development opportunities.
• Promote a collaborative culture focused on excellence, continuous improvement, and knowledge sharing.
• Contribute to a positive team environment.

• Manage relationships with vendors and service providers, negotiating contracts and service-level agreements.
• Oversee budgeting, forecasting, and cost optimization for all network and telecommunications initiatives.
• Ensure all hardware and software procurements align with organizational standards and strategic goals.

• Collaborate with clinical and administrative stakeholders to understand requirements and design solutions that enhance patient care and operational efficiency.
• Communicate technical information effectively to non-technical stakeholders, including senior leadership and regulatory bodies.
• Provides leadership in hardware selection and evaluation process in coordination with functional departments (areas). Develop requests for proposals and be involved in pre-contract negotiation of information systems.
• Ability to give formal presentations at all levels.

• Bachelor’s degree required
• Master’s degree preferred.

• A trained professional with knowledge of IT Systems with at least 7-10 years of experience in a leadership position.
• Proven ability to manage multiple projects.
• Experienced in coordinating efforts across an organization.
• Experienced in developing and managing Capital and Operational Budgets, as well as the ability to manage and support multiple contracts.
• Experienced in using “Project Management” tools and the ability to present the information precisely and clearly to the end users, team members, management, and vendors alike.

• This position requires the ability to read, see, and hear to collect, comprehend, interpret, and retain information that can be applied to work procedures.
• Completion of an internship/apprenticeship in cybersecurity is a plus
• Strong IT skills include hardware, software, networks, and data center knowledge.
• Thorough work ethic, attention to detail
• Critical thinking skills, problem-solving aptitude
• Forensic approach to challenges
• The position performs highly complex and varied tasks requiring independent knowledge, its application to various situations, and the exercise of independent judgment.
• The incumbent must be able to interpret, adapt, and apply guidelines, criteria, and procedures.
• The incumbent must be able to perform complex mathematical and technological processes.
• The incumbent must also be able to write, spell, understand, and apply grammar and punctuation rules and edit and supervise their work.
• The incumbent must be able to communicate verbally and in written form. Demonstrate the ability to make verbal and written presentations (to large gatherings if needed).

• See, hear, and read to normal range with corrections.
• Perform tasks that may involve sitting, standing, and/or walking for extensive periods of the day.
• Manual dexterity is required to a significant degree when using a computer, calculator, and writing.
• Ambulate daily from work area to work area within the medical center, around the medical center’s campus, and external client facilities, usually accompanied by carried objects such as files, notepads, writing utensils, etc.
• Work under varying amounts of stress and/or irregular hours.
• Ability to lift and/or move up to 25 – 70 lbs.

• Strong interpersonal skills are needed to succeed in the position.
• The candidate can interact with all levels of the organization.
• The ability to communicate effectively in many different forms and situations is critical.
• The candidate will give formal presentations concerning their projects upon request.
• The candidate needs to be a self-disciplined individual. They must be able to work independently or as a team member.
• The candidate must have the ability to be flexible because of the changing work environment.
• They must be comfortable with change and believe that changes for the better are necessary.
• The candidate must convey this attitude to the clients they work with.
• The incumbent must project a professional demeanor and represent the organization while interpreting and directing inquiries or formulating responses to staff or non-employees.
• The incumbent will always maintain the highest level of integrity.
• The incumbent will always render an unbiased decision.
• The position requires confidentiality at all times. Confidential information will only be released to people at the appropriate time.
• Professional business attire is required daily, excluding special events (in-house classes, etc.) and/or specific project requirements (i.e., an operating room – the project would require scrubs or an oversuit.

• Provides overall team leadership.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• The incumbent is subject to normal inside environmental conditions (heat, air conditioning, typical office area). However, the incumbent may be exposed to the external environment during travel around the West Tennessee Healthcare campus or to other external client facilities.
• Occupational exposure to blood or other potentially infectious material is not reasonably anticipated based on the performance of the employee’s duties. Skin, eye, mucus membrane, and/or potential contact with blood or potentially infectious material are not reasonably anticipated.
• Because of the position’s job functions, the working area may be anywhere in the medical center, corporate campus, or external client facility. Therefore, the incumbent may be exposed to changing internal environment conditions and/or other occupational hazards (infectious material, etc) periodically for short periods.

• Attendance is monitored, with work routines subject to change, sometimes on short notice.