What are the responsibilities and job description for the Host/Hostess position at West Texas Chophouse?
JOB SUMMARY:
Greets, engages and seats all Guests in a warm and friendly manner, making a WOW first impression. Assists in maintaining the overall Guest flow of the restaurant. As Guests are departing, inquire about their experience, thank them for dining with us, and invite them back. To perform side duties including, but not limited to, answering the phone, bussing tables, washing dishes, expediting orders and running food.
Maintains regular and consistent attendance and punctuality.
PRINCIPAL ACCOUNTABILITIES:
- Greets, engages, and seats the Guest in a timely and controlled manner. Accommodates any special needs, (i.e., boosters, highchairs, disabilities, large parties, etc.). Opens doors for arriving and departing Guests. Consistently explains features and limited time offerings.
- Manages the Wait List as needed, quoting accurate times.
- Provides assistance to servers.
- Maintains clean and organized work and entry areas, including windows, floors.
- Checks the overall cleanliness of the restrooms every 30 minutes.
- Understands and accurately uses the P.O.S. (point of sale) system to clock-in/out, to process/input orders and complete end of shift procedures.
QUALIFICATIONS
Education:
- High School graduate or equivalent preferred
Experience:
- Previous host/ hostess experience preferred
Skills/Competencies/Certifications:
- Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in all areas of the restaurant
- Reading, writing and superior communication skills required
- Communicates with Guests demonstrating confidence, creating a friendly, relaxed atmosphere
PHYSICAL REQUIREMENTS:
Activity
Frequency *
Comments (i.e. max #. lbs, % of
Activity
Frequency *
Comments (i.e. max #. lbs, % of time)
Balancing
Infrequently
Pulling
Infrequently
Carrying
Daily
25 pounds
Pushing
Infrequently
Climbing
Infrequently
Reaching
Daily
High shelves
Crawling
Infrequently
Reach Above Shoulder
Daily
High shelves
Crouching
Daily
Low shelves
Repetitive Foot Movement
Infrequently
JOB TITLE:
Host (ess)
JOB CODE:
Depth Perception
Infrequently
Repetitive Hand Movement
Hourly
POS system/serving utencils
Fine Manipulation
Infrequently
Seeing
Hourly
Grasping
Daily
Sitting
Infrequently
Handling
Hourly
Speaking
Hourly
Hearing
Hourly
Standing
Hourly
Shifts of 8 hours
Kneeling
Daily
Stooping
Daily
Lifting
Daily
25 pounds
Walking
Hourly
Shifts of 8 hours
Mixing
Infrequently
Twist
Hourly
Frequency: hourly / daily / weekly / occasional / infrequently
Environmental
Condition *
Comments
Inside/Outside
Variable
Restaurant environment, freezer, ovens; Outside to take out trash
Cold/Heat
Variable
Restaurant environment, grill, freezer, ovens; Outside to take out trash
Wet/Dry
Variable
Restaurant environment
Noise/Vibrations
Variable
Restaurant environment
Hazards
Variable
Restaurant environment: knives, grill, fryer
Fumes/Dust/Odor
Variable
smoke, cleaning chemicals, kitchen odors (spices, meat), grill / fryer
Condition: normal / none / extreme / variable
Other Factors
Comments
e.g. travel
Up to 15%. May deliver full service catering.
Brand: West Texas Chophouse
Address: 1317 George Dieter El Paso, TX - 79936
Property Description: West Texas Palmas
Property Number: 0002
