Intake Specialist

Intake Specialist

Full-time (40 hours/week) position available

Primary Location: West Texas Counseling & Guidance (WTCG)

Travel Requirement: No

Hours: Office hours are Monday-Friday 7:45AM-5:00PM

Starting Hourly Rate: $16.00/hour

Bilingual (Spanish) desirable, but not required

Position Overview: Hired by the Intake Specialist Coordinator to provide general intake and reception services for a growing non-profit, outpatient psychotherapy agency, to include: making clients feel welcome when they call or visit the office; ensuring clients feel heard and understood when they are discussing why they are seeking therapy or have identified a problem with billing or scheduling; demonstrate patience and empathy with clients who are experiencing emotional distress or getting angry; and ensuring that clients’ needs are met through scheduling and handling of their paperwork and billing materials. Serve as initial point of contact for clients attending therapy appointments at WTCG and by phone for intake- greeting clients, answering/directing phone calls made to the center, scheduling/cancelling client appointments, taking new client information, entering client information into the Electronic Health Record, processing payments from clients, maintaining the receipt books, ensuring that office equipment is properly stocked and maintained, and maintaining the cleanliness and functionality of lobby/waiting/common areas.

Maintain a flexible schedule to accommodate the scheduling needs of WTCG. Required to comply with privacy and confidentiality rules and regulations (HIPAA and state guidelines) and remain aware of the rules, policies, and procedures contained within the Policies and Procedures Manual. All necessary training will be provided. For anyone interested in working in the mental health field, this position provides an introductory opportunity for working in a mental health organization, but also opportunity for continued growth with the company.

Qualifications:

1. Proven interpersonal skills and effective as a member of a team;

2. Ability to effectively communicate verbally and in writing;

3. Ability to express empathy and compassion with clients who are experiencing a wide variety of mental health related issues and emotional distress, to include clients in crisis;

4. Ability to accommodate a flexible schedule based on demand for services at WTCG;

5. Proficient in use of Microsoft Office, specifically Word, Excel, PowerPoint, & Outlook;

6. Ability to learn to operate an electronic medical record- scheduling & client account information;

7. Must be responsible, reliable, and self-disciplined and self-motivated; having the abilities to multi-task, be proactive, and able to complete duties with little supervision.

8. Must pass comprehensive background check.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Work Location: In person

Salary : $16