What are the responsibilities and job description for the Front Office Assistant/Service Writer position at West Texas Meineke?
Job Description
Job Description
Benefits :
Bonus based on performance
Competitive salary
Employee discounts
Opportunity for advancement
About the Role :
We are seeking a Front Office Manager to join our team at Meineke - 1363 in Amarillo, TX. As the face of our company, you will be responsible for overseeing the daily operations of the front office, providing excellent customer service, and ensuring smooth communication between customers and our automotive technicians.
Responsibilities :
Manage front office and ensure all administrative duties are completed accurately and efficiently
Check in customer by creating accounts and communicating any needed maintenance and repairs
Answer incoming phone calls with exceptional customer service
Handle customer inquiries and complaints, providing appropriate solutions and alternatives within the time limits
Coordinate with the service department to ensure timely completion of customer vehicles
Oversee scheduling and appointment setting for automotive services
Assist in maintaining inventory of shop supplies and promotional materials
Handle billing and invoicing
Requirements :
Proven work experience as a Front Office Manager or similar role
Proficiency in Microsoft Office Suite and other office management software
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Customer-focused attitude
Ability to work in a fast-paced environment
High school diploma; additional qualifications in office administration are a plus
About Us :
Meineke - 1363 has been providing quality automotive maintenance and repair services in Amarillo for over 20 years. Our commitment to customer satisfaction and employee development has made us a trusted name in the industry. Join our team and be a part of our success!
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