Utility Billing Clerk

Description

Works with Utility Billing customers, researches to facilitate correct billing, handles phone calls, participates in data entry associated with billing & asset management software. Creates “Work Orders” and “Requests for Service” to meet needs of all customers seeking assistance from the WVC Public Works Department.

Starting Pay: $16.60 - $18.59

Benefits: Health, dental, life insurance, paid time off and holiday pay

Retirement: Utah Retirement Systems (URS) pension and/or 401(k)

Job Posting Close Date: Open until filled

Essential Duties and Responsibilities

• Communicates with the public, handling complaints, explaining, listening, and sharing information about services provided by Public Works though verbal and written communication.
• Performs clerical work involving the exercise of independent and/or un-reviewed judgment.
• Participates in the analytical process of finding correct billing information to facilitate contact with customers.
• Works with several software packages requiring a working knowledge of computer protocols and systems. Proficient with Word, Excel, Cityworks, Utility Billing Software, ESRI software, and email.
• Complies with established practices for data entry in billing software.
• Exercises the ability to comprehend software operational logic; in addition to knowing what steps to follow to complete tasks in the software program.
• Initiates verbal contact with customers as needed; including delinquent accounts.
• Uses the Cityworks to create Work Orders and Requests for Service. In addition, completes tasks required to close out Work Orders as assigned.
• Assists customers, vendors, and delivery personal that come to office with needs, such as: how recycling works, accepting deliveries, notification of Public Works Building employees of visitors, dispense cans to walk in’s, etc.
• Other Duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills and Abilities

• Type forty words or more per minute.
• React to change productively and to handle other tasks as assigned.
• Work with the public, on the phone and in person.
• Learn different & changing computer programs and apply them to the work situation.
• Ability to maintain and grow a positive work atmosphere.
• Grammar and spelling rules and practices.
• Public Relations skills.
• Ability to understand a flow chart.
• Telephone and computer equipment.

Education and/or Experience

• High School Diploma or equivalent.

Language Skills

• Must be able to effectively communicate in the English language both verbally and in writing.
• Must possess ability to prepare reports and correspondence, draft letters and memoranda.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is required to sit and stand for periods of time; use hands to finger, handle or feel; and reach with hands and arms.
• The employee may occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Indoor environment requiring movement within the department and other City offices.
• Requires light physical effort in an office atmosphere.
• Intermittent exposure to stress as a result of human behavior.
• Willingness and ability to work overtime to meet work load of the department when necessary.