What are the responsibilities and job description for the Technology Support Specialist position at West Virginia Department of Education?
JobID: 40991
Position Type:
Technology/Specialist
Technology/Specialist
Date Posted:
4/24/2025
4/24/2025
Location:
Countywide
Countywide
County:
Marshall County Schools
Marshall County Schools
POSITION 25P44 TITLE: Technology Support Specialist
LOCATION: Countywide
QUALIFICATIONS: Eligible for an Initial Temporary Authorization for Technology Systems Specialist, as defined in State Board Policy 5202.
1. Hold a minimum of an associate’s degree in a technology related field from an accredited institution of higher education, as defined in §126-136-4.5.
2. Possess at minimum two valid Basic Industry Level Technology Certifications or one valid Advanced Industry Level Certification.
3. Receive the recommendation of the county superintendent.
Knowledge, Skills and Abilities:
1. Applicant should have knowledge, ability and experience to support all hardware and software operations for county owned equipment including networks, switches, servers, computers, tablets, peripherals, and other related educational technologies.
2. Ability and experience in management and troubleshooting/repair of end user devices including computers, tablets, printers, projectors, interactive panels and other equipment used in the county.
3. Knowledge of backup and recovery procedures.
4. Ability to understand and research technical documentation and apply the methods to correct computing device or networking problems.
5. Knowledge and experience with virtualization technology including server and desktop environments.
6. Knowledge and experience with antivirus, threat protection, risk management and physical security technical procedures.
7. Demonstrate ability to operate technology equipment, use software including word processors, presentation software and spreadsheets.
8. Demonstrate strong communication, organizational and interpersonal skills.
9. Ability and desire to learn new skills and procedures as technology evolves and expands.
10. Ability to communicate effectively with all levels of technology users.
DUTIES & RESPONSIBILITIES:
1. Responsible for the installation, configuration, maintenance, repairs, and upgrades on networking equipment, workstations, servers, peripherals, electronic whiteboards, projectors and other county equipment/devices.
2. Responsible also for the installation, configuration, maintenance, repairs, and upgrades on all software and operating systems on county equipment/devices.
3. Use network management, filters and monitoring tools to maintain and troubleshoot various systems.
4. Contact appropriate resources (county, State Contract Vendors, warranty providers, support contract providers, recycling companies, etc.) for additional assistance.
5. Assist in the process to determine and implement security policies and procedures.
6. Research, plan, test and deploy upgrades to new system hardware and software.
7. Manage users, permissions and security settings in software applications.
8. Configure and manage anti-virus and risk management applications.
9. Plan, implement, manage and provide routine maintenance to all county devices.
10. Research any misuse and abuse of computer, network or Internet privileges.
11. Perform data back-up and recovery procedures.
12. Maintain inventories of equipment and documentation of software problems/procedures.
13. Maintain accurate and detailed records to document performed procedures including assisting school personnel as needed with CIPA guidelines and recording.
14. Provide technical expertise, guidance and informal training to teachers and students using hardware and software programs.
15. Establish and maintain effective working relationship with other employees, school personnel and county departments to achieve common goals.
16. Applicant must be willing to work a flexible schedule as needed for purposes of systems maintenance, installations and/or trainings outside of normal school hours.
17. Applicant must be willing to create training materials as well as lead professional development sessions for staff.
18. Applicant must attend TSS and other technology trainings as requested by supervisor.
19. Perform related duties as required.
ALL POSTINGS MUST BE SUBMITTED ELECTRONICALLY THROUGH THE PROGRAM CALLED APPLITRACK. YOU MUST VISIT THE FOLLOWING WEBSITE http://www.applitrack.com/wvde/onlineapp AND COMPLETE THE PROCESS THERE. IF YOU NEED ASSISTANCE OR HAVE OTHER QUESTIONS, CALL THE PERSONNEL DEPARTMENT AT 304-843-4400, EXT. 310. Visit MCSJobs.net for a direct link to the Marshall County Section.
EMPLOYMENT TERM: 260-Day contract, starting July 1, 2025.
SALARY: Salary based on experience and education level per MCS BOE salary schedule located at https://boe.mars.k12.wv.us/mcs-salary/ plus competitive benefits package equal to approximately 35% of direct compensation.
TO WHOM RESPONSIBLE: Director of Technology
BID PERIOD: April 24-30, 2025 (4:00 pm)
If necessary, interviews will be arranged after posting closes.
DISCRIMINATION PROHIBITED:
As required by Federal laws and regulations, the Marshall County Board of Education does not discriminate on the basis of sex, race, color, religion, disability or national origin in employment or in its educational programs and activities.
Inquiries may be referred to: David Soltesz, Title IX Coordinator, Marshall County Board of Education, PO Box 578 , Moundsville, WV 26041, 304-843-4400; to Erin Cuffaro, Section 504 Coordinator, Marshall County Board of Education, PO Box 578, Moundsville, WV 26041, 304-843-4400; to the State Elimination of Sex Discrimination Project Coordinator, 304-558-7864, to the State Section 504 Coordinator, 304-558-2696, West Virginia Department of Education, Charleston, WV 25305; or to the U.S. Department of Education’s Director of the Office for Civil Rights, 215-656-8541.
FOR THE SUCCESSFUL APPLICANT AFTER REPORTING TO THE NEW POSITION:
I received a copy of this job description and had the opportunity to discuss it with my immediate supervisor. I understand it is my responsibility to perform satisfactorily the duties and responsibilities described above.
Printed name ______________________________________________
__________________________________________________________ ________________________
Signature Date
LOCATION: Countywide
QUALIFICATIONS: Eligible for an Initial Temporary Authorization for Technology Systems Specialist, as defined in State Board Policy 5202.
1. Hold a minimum of an associate’s degree in a technology related field from an accredited institution of higher education, as defined in §126-136-4.5.
2. Possess at minimum two valid Basic Industry Level Technology Certifications or one valid Advanced Industry Level Certification.
3. Receive the recommendation of the county superintendent.
Knowledge, Skills and Abilities:
1. Applicant should have knowledge, ability and experience to support all hardware and software operations for county owned equipment including networks, switches, servers, computers, tablets, peripherals, and other related educational technologies.
2. Ability and experience in management and troubleshooting/repair of end user devices including computers, tablets, printers, projectors, interactive panels and other equipment used in the county.
3. Knowledge of backup and recovery procedures.
4. Ability to understand and research technical documentation and apply the methods to correct computing device or networking problems.
5. Knowledge and experience with virtualization technology including server and desktop environments.
6. Knowledge and experience with antivirus, threat protection, risk management and physical security technical procedures.
7. Demonstrate ability to operate technology equipment, use software including word processors, presentation software and spreadsheets.
8. Demonstrate strong communication, organizational and interpersonal skills.
9. Ability and desire to learn new skills and procedures as technology evolves and expands.
10. Ability to communicate effectively with all levels of technology users.
DUTIES & RESPONSIBILITIES:
1. Responsible for the installation, configuration, maintenance, repairs, and upgrades on networking equipment, workstations, servers, peripherals, electronic whiteboards, projectors and other county equipment/devices.
2. Responsible also for the installation, configuration, maintenance, repairs, and upgrades on all software and operating systems on county equipment/devices.
3. Use network management, filters and monitoring tools to maintain and troubleshoot various systems.
4. Contact appropriate resources (county, State Contract Vendors, warranty providers, support contract providers, recycling companies, etc.) for additional assistance.
5. Assist in the process to determine and implement security policies and procedures.
6. Research, plan, test and deploy upgrades to new system hardware and software.
7. Manage users, permissions and security settings in software applications.
8. Configure and manage anti-virus and risk management applications.
9. Plan, implement, manage and provide routine maintenance to all county devices.
10. Research any misuse and abuse of computer, network or Internet privileges.
11. Perform data back-up and recovery procedures.
12. Maintain inventories of equipment and documentation of software problems/procedures.
13. Maintain accurate and detailed records to document performed procedures including assisting school personnel as needed with CIPA guidelines and recording.
14. Provide technical expertise, guidance and informal training to teachers and students using hardware and software programs.
15. Establish and maintain effective working relationship with other employees, school personnel and county departments to achieve common goals.
16. Applicant must be willing to work a flexible schedule as needed for purposes of systems maintenance, installations and/or trainings outside of normal school hours.
17. Applicant must be willing to create training materials as well as lead professional development sessions for staff.
18. Applicant must attend TSS and other technology trainings as requested by supervisor.
19. Perform related duties as required.
ALL POSTINGS MUST BE SUBMITTED ELECTRONICALLY THROUGH THE PROGRAM CALLED APPLITRACK. YOU MUST VISIT THE FOLLOWING WEBSITE http://www.applitrack.com/wvde/onlineapp AND COMPLETE THE PROCESS THERE. IF YOU NEED ASSISTANCE OR HAVE OTHER QUESTIONS, CALL THE PERSONNEL DEPARTMENT AT 304-843-4400, EXT. 310. Visit MCSJobs.net for a direct link to the Marshall County Section.
EMPLOYMENT TERM: 260-Day contract, starting July 1, 2025.
SALARY: Salary based on experience and education level per MCS BOE salary schedule located at https://boe.mars.k12.wv.us/mcs-salary/ plus competitive benefits package equal to approximately 35% of direct compensation.
TO WHOM RESPONSIBLE: Director of Technology
BID PERIOD: April 24-30, 2025 (4:00 pm)
If necessary, interviews will be arranged after posting closes.
DISCRIMINATION PROHIBITED:
As required by Federal laws and regulations, the Marshall County Board of Education does not discriminate on the basis of sex, race, color, religion, disability or national origin in employment or in its educational programs and activities.
Inquiries may be referred to: David Soltesz, Title IX Coordinator, Marshall County Board of Education, PO Box 578 , Moundsville, WV 26041, 304-843-4400; to Erin Cuffaro, Section 504 Coordinator, Marshall County Board of Education, PO Box 578, Moundsville, WV 26041, 304-843-4400; to the State Elimination of Sex Discrimination Project Coordinator, 304-558-7864, to the State Section 504 Coordinator, 304-558-2696, West Virginia Department of Education, Charleston, WV 25305; or to the U.S. Department of Education’s Director of the Office for Civil Rights, 215-656-8541.
FOR THE SUCCESSFUL APPLICANT AFTER REPORTING TO THE NEW POSITION:
I received a copy of this job description and had the opportunity to discuss it with my immediate supervisor. I understand it is my responsibility to perform satisfactorily the duties and responsibilities described above.
Printed name ______________________________________________
__________________________________________________________ ________________________
Signature Date
