Transportation Information Systems Coordinator 1 - Kanawha County

JOB
The Transportation Information Systems Coordinator 1 position performs full-performance level technical work installing, maintaining, and supporting desktop and laptop computers and other network devices and/or some Local Area Network/Wide Area Network (LAN/WAN). Ensures continuous operation by readying the system, responding to prompts, and entering any data required to maintain the system. Troubleshoots software, hardware, and networking problems and installs hardware and/or networking equipment. Reviews specifications and other technical information and recommends purchase of hardware, software, and networking equipment. Installs and replaces computers and associated peripheral equipment and networking equipment. This position may require some travel. Irregular work hours may be required of this position. Performs related work as required.Pay Grade: 12

EXAMPLE OF DUTIES

• Provides on-site and remote technical support for personal computers, laptops, and other peripheral computer equipment; installs and supports local area networks (LAN) equipment including routers, switches, controllers, cabling, network and local printers; uses diagnostic tools and/or monitoring software to identify problems; contacts vendors for technical assistance on repairs/upgrades as necessary.• Instructs users by phone and email on solutions for hardware and software problems; supports users with technical and system problems relating to network access, printer access, and operations for LAN and mid- range computers in a division or agency.• Troubleshoots and maintains connectivity between multiple locations of a wide area network (WAN); assures operational connectivity for personal computers.• Removes old equipment and installs replacement equipment.• Installs/maintains network components, computer hardware, and multiple applications for agency/division/location; tests new hardware and software.• Documents work activities in call tracking system.• Assists in the configuration of computer networks including servers; includes design of wiring and electrical plans for personal computer networks, telecommunications, faxes and copiers.• Tests workstations supplied by vendors to determine compatibility with current hardware and software.• Uses internet reference sites for troubleshooting hardware and software problems.• Uses error logs in servers and switches to verify proper operation and to troubleshoot problems.• Attends training classes for new technologies and new systems.• Plans and conducts one-on-one or group training on computer applications, operations, systems and on proper use of computer equipment; develops training modules and instructional materials for user training.• Maintains detailed inventory of hardware and software.• Performs back-up and recovery procedures.• May prepare requisitions for hardware, software and/or maintenance to be placed on bid or for purchasing.• Travel may be required; therefore, a valid driver’s license is required.

SUPPLEMENTAL INFORMATION
REQUIRED TRAINING/EDUCATION Successful completion of twelve (12) semester hours of computer science from an accredited college or university. ORSuccessful completion of an information technology, networking, electronics, computer science, computer programming or data processing program of at least 1,080 clock hours from a secondary vocational or technical school, commercial college or school of comparable level.Substitution: One (1) year of full-time or equivalent part-time paid experience in microcomputer programming, systems development, or the sale and/or installation and testing of terminals or personal computers and peripherals may substitute for the required training/education.REQUIRED EXPERIENCEThis is the entry-level classification in this series. No prior experience is required.