What are the responsibilities and job description for the Transportation Management Center Operator 2 - Kanawha County position at West Virginia Department of Transportation (WV)?
JOB
The Transportation Management Center Operator 2 performs full-performance level work in the Transportation Management Center. Duties involve traffic systems control, incident/congestion management, and communications. This position operates computerized traffic management workstations designed to facilitate traffic flow and minimize congestion. This position is assigned progressively responsible duties in the area of traffic detection monitoring, programming motorist information systems, assessing incident scenes, and operating radio communications system. May be required to work rotating shifts, including nights, weekends, and holidays. May be required to be on call in the event of highway emergencies. Performs related work as required.Pay Grade 12
EXAMPLE OF DUTIES
REQUIRED TRAINING/EDUCATION • Graduation from a standard high school or equivalent.REQUIRED EXPERIENCE • Two (2) years of full-time or equivalent part-time paid experience as an emergency telecommunicator or equivalent experience in an electronic traffic management center environment.OR• Two (2) years of experience in radio communications/dispatching, customer service work, information system help desk work, or telemarketing.
The Transportation Management Center Operator 2 performs full-performance level work in the Transportation Management Center. Duties involve traffic systems control, incident/congestion management, and communications. This position operates computerized traffic management workstations designed to facilitate traffic flow and minimize congestion. This position is assigned progressively responsible duties in the area of traffic detection monitoring, programming motorist information systems, assessing incident scenes, and operating radio communications system. May be required to work rotating shifts, including nights, weekends, and holidays. May be required to be on call in the event of highway emergencies. Performs related work as required.Pay Grade 12
EXAMPLE OF DUTIES
- Monitors real-time traffic data; accurately locates incidents graphically on computer using only verbal descriptions.• Prepares various logs and reports pertaining to traffic conditions, incident management, equipment placement, etc.• Assess congestion levels and incident condition and severity, brief Supervisor and/or Manager of situation and possible ramifications and respond accordingly.• Programs and operates motorist information systems such as dynamic message signs (DMS) and highway advisory radio (HAR).• Monitors closed-circuit television system, police scanners, and citizens' band radio transmissions for incident detection and verification.• Monitors and transmits radio communications between State and/or other agencies, such as the West Virginia Department of Highways, West Virginia State Police, METRO 911, and other agencies having jurisdiction in ITS Corridors.• Monitors, gathers, and relays Emergency, Traffic, Safety, Weather and other information to the appropriate agency.• Verify incidents and congestion using closed-circuit television surveillance system and electronic data.• Dispatches necessary response equipment to incident scenes.• Programs and operates internet website information network.• Checks districts daily to record weather, stream, and other hazardous conditions.• Monitors statewide weather forecasts and transmits this information.• Answer inquiries from the public and media and provides the appropriate information.• Relay information to agency personnel.• Receives traffic and incident data from the Geographic Information System (GIS).• Monitors Roadway Weather Information Systems (RWIS) and Environmental Sensor Stations (ESS) Sensors.• Records weather and road condition tapes for Highway Advisory Radio (HAR).• Travel may be required; therefore, a valid driver’s license is required.
REQUIRED TRAINING/EDUCATION • Graduation from a standard high school or equivalent.REQUIRED EXPERIENCE • Two (2) years of full-time or equivalent part-time paid experience as an emergency telecommunicator or equivalent experience in an electronic traffic management center environment.OR• Two (2) years of experience in radio communications/dispatching, customer service work, information system help desk work, or telemarketing.
